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Support Services Deskside Technician

GDR Group

Irvine, California • 5d ago

Full-time

USD 25.00 - 30.00 per hour

Deskside Technician II

Stefanini

Ontario, California • Today

Easy Apply

Contract

Market

Deskside Technician II

Stefanini

Irvine, California • Today

Easy Apply

Contract

Market

Desktop Support Technician

GDR Group

Irvine, California • 5d ago

Full-time

USD 18.00 - 20.00 per hour

Sr. User Support Engineer / Sr. User Support Technician

Avanciers LLC

Irvine, California • 8d ago

Easy Apply

Third Party, Contract

Depends on Experience

Manufacturing Services Technician III

Rolls Royce

Cypress, California • Today

Full-time

USD 34.24 - 51.36 per hour

Senior Desktop Support Technician

Leidos

Norco, California • Today

Full-time

USD 33.00 - 36.00 per hour

Site Support Technician (US Travel)

GDH

Remote • 4d ago

Easy Apply

Contract, Third Party

Depends on Experience

Fluid System Pressure Test (Proof) Technician Tier 2

INSPYR Solutions

Long Beach, California • 5d ago

Easy Apply

Contract

$29 - $41

Desktop Support Technician

Motion Recruitment Partners, LLC

Remote or Laconia, New Hampshire • Today

Easy Apply

Contract

Technical Services Technician, Level 3 (Remote - Travel Required)

SOLV Energy

Remote • Today

Full-time

USD 30.85 - 38.56 per hour

IT Support Technician (Part-Time, REMOTE)

Connection

Remote • Today

Part-time

USD 38.00 - 40.00 per hour

Desktop Support Technician / Onsite in Scottsdale

Motion Recruitment Partners, LLC

Remote • Today

Easy Apply

Contract

$25 - $29

IT Support Technician (ITST2)

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 50,412.00 - 66,072.00 per year

Remote Network Support Technician

Allied Universal

Remote or Las Vegas, Nevada • Today

Full-time

USD 27.76 per hour

Desktop Support Technician I (Virtual Service Tech)

NCI Information Systems, Inc.

Remote • Today

Full-time

USD 22.22 per hour

Desktop Support Technician II (Virtual Service Tech)

NCI Information Systems, Inc.

Remote • Today

Full-time

USD 24.45 per hour

Lead Network Support Technician

GCI

Remote or Anchorage, Alaska • Today

Full-time

Entry-Level IT Asset Inventory Technician

TEKsystems c/o Allegis Group

Orange, California • Today

Full-time

USD 20.00 - 25.00 per hour

MSP Tier 2 IT Support Technician -Not Remote

TeamLogic IT of Menlo Park

Remote or Durham, North Carolina • Today

Full-time

USD 28.00 - 36.00 per hour

System Support Technician (Remote environment)

Remote or Tennessee • Today

Full-time

Pharmacy Technician

Pyramid Consulting, Inc.

Remote • 4d ago

Easy Apply

Contract

$20 - $21

Pharmacy Technician

Pyramid Consulting, Inc.

Remote • 4d ago

Easy Apply

Contract

$19 - $20

Urgent opening for IT Field Technician

Apetan Consulting

Remote • Today

Easy Apply

Contract

Depends on Experience

Pharmacy Technician

Ohm Systems, Inc

Remote • 6d ago

Easy Apply

Contract

21 - 22

Site Services Technician

Fives North American Combustion

Remote or Louisville, Kentucky • Today

Full-time

Commercial Air Purification Technician

Jobot

Santa Ana, California • Today

Full-time

USD 20.00 - 30.00 per hour

Data Center Technician 1

DataBank

Irvine, California • Today

Full-time

Manufacturing Technician

Jobot

Santa Ana, California • Today

Full-time

USD 70,000.00 - 85,000.00 per year

Sr Test Engineering Technician

Masimo Corporation

Irvine, California • Today

Full-time

USD 33.00 - 39.00 per hour

Job Details

Skills

Communication
Partnership
Service Desk
Training
Mentorship
Operating Systems
Computer Hardware
Printer Support
Audiovisual
AV
Scheduling
PSA
Collaboration
Documentation
IT Service Management
Issue Tracking
Microsoft Windows
IOS Development
Android
Microsoft Outlook
Printers
Active Directory
Microsoft Azure
Management
Microsoft Office
QuickBooks
Sage
Computer Networking
TCP/IP
Dragon NaturallySpeaking
DNS
DHCP
Wireless Communication
Virtualization
VMware
Hyper-V
CompTIA
Network+
Microsoft
Help Desk
Customer Service

Communication
Partnership
Service Desk
Training
Mentorship
Operating Systems
Computer Hardware
Printer Support
Audiovisual
AV
Scheduling
PSA
Collaboration
Documentation
IT Service Management
Issue Tracking
Microsoft Windows
IOS Development
Android
Microsoft Outlook
Printers
Active Directory
Microsoft Azure
Management
Microsoft Office
QuickBooks
Sage
Computer Networking
TCP/IP
Dragon NaturallySpeaking
DNS
DHCP
Wireless Communication
Virtualization
VMware
Hyper-V
CompTIA
Network+
Microsoft
Help Desk
Customer Service

Summary

Job Type

Full-time

Description

GDR Group is a team of passionate, tech-savvy people who love helping businesses grow. We live by our core values of Integrity, Communication, Caring and Compassion, and Passion for Excellence to help us make every partnership as smooth and successful as possible.

We are currently looking for an enthusiastic, customer-focused, and tech-savvy team member to join our Service Desk. This is an entry-level role with training and mentoring provided. If you enjoy learning, taking on new challenges, and helping individuals with technology, this may be the role for you.

Work location and schedule may vary based on client and business needs.

Essential Duties and Responsibilities

Provide and maintain excellent customer service through providing positive support experience.
Provide Level 1 support for operating systems, business applications, hardware, and basic networking.
Assist with onsite deskside support tasks as assigned, including workstation setups, basic hardware swaps (keyboards, mice, docks, monitors), printer troubleshooting, and conference room/AV basic support.
Own assigned tickets by documenting troubleshooting steps, entering time, and providing timely status updates in alignment with established service objectives (SLOs).
Collaborate with IT Service Coordinator on scheduling and escalations.
Communicate progress on incidents and requests by providing timely updates or changes to both client contact and internal teams.
Enter all work performed into Autotask (PSA) ticketing system.
Ability to work in a team and communicate effectively.
Follow troubleshooting runbooks and escalate incidents or requests when additional support is needed or when resolution is not achievable within required timeframes.
Competent in communicating technical information to technical as well as non-technical end users.
Business Awareness: learn each client's environment and how IT supports their day-to-day operations.
Collaborate with the team to identify recurring issues and opportunities to improve documentation and support processes.
Familiarity with ITSM / ticketing system terminology and concepts.
Participate in On-Call shift rotation.

Knowledge, Skills, and Abilities:

Familiarity with supporting and troubleshooting Windows and Apple computer systems, iOS and Android mobile platforms, and current versions of Microsoft 365 (Office, Outlook, Teams).
Familiarity with troubleshooting peripherals such as multi-function printers, scanners, and webcams.
Basic understanding of user account administration (user accounts and security groups) in Active Directory and/or Azure AD.
Exposure to device management concepts and tools (e.g., Intune) is a plus.
Comfortable learning and supporting common business applications such as Microsoft Office, QuickBooks, and Sage.
Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, and Wi-Fi.
Familiarity with virtualization concepts (e.g., VMware, Hyper-V) is a plus.

Requirements

Credentials and Experience:

CompTIA A+, Network+, or Microsoft Certification preferred.
0-1 years of help desk, deskside, or customer service experience (internship, part-time, or school experience acceptable).
Exposure to supporting users in a professional/business environment is preferred.

Salary Description

$25.00 - $30.00 Per Hour

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX170ce4
Position Id: 22373ef0266048445fcff0f68eec9d08
Posted 30+ days ago

Fitment

Dice Job Match Score™

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Job Details

Skills

Communication
Partnership
Service Desk
Training
Mentorship
Operating Systems
Computer Hardware
Printer Support
Audiovisual
AV
Scheduling
PSA
Collaboration
Documentation
IT Service Management
Issue Tracking
Microsoft Windows
IOS Development
Android
Microsoft Outlook
Printers
Active Directory
Microsoft Azure
Management
Microsoft Office
QuickBooks
Sage
Computer Networking
TCP/IP
Dragon NaturallySpeaking
DNS
DHCP
Wireless Communication
Virtualization
VMware
Hyper-V
CompTIA
Network+
Microsoft
Help Desk
Customer Service

Communication
Partnership
Service Desk
Training
Mentorship
Operating Systems
Computer Hardware
Printer Support
Audiovisual
AV
Scheduling
PSA
Collaboration
Documentation
IT Service Management
Issue Tracking
Microsoft Windows
IOS Development
Android
Microsoft Outlook
Printers
Active Directory
Microsoft Azure
Management
Microsoft Office
QuickBooks
Sage
Computer Networking
TCP/IP
Dragon NaturallySpeaking
DNS
DHCP
Wireless Communication
Virtualization
VMware
Hyper-V
CompTIA
Network+
Microsoft
Help Desk
Customer Service

Summary

Provide and maintain excellent customer service through providing positive support experience.
Provide Level 1 support for operating systems, business applications, hardware, and basic networking.
Assist with onsite deskside support tasks as assigned, including workstation setups, basic hardware swaps (keyboards, mice, docks, monitors), printer troubleshooting, and conference room/AV basic support.
Own assigned tickets by documenting troubleshooting steps, entering time, and providing timely status updates in alignment with established service objectives (SLOs).
Collaborate with IT Service Coordinator on scheduling and escalations.
Communicate progress on incidents and requests by providing timely updates or changes to both client contact and internal teams.
Enter all work performed into Autotask (PSA) ticketing system.
Ability to work in a team and communicate effectively.
Follow troubleshooting runbooks and escalate incidents or requests when additional support is needed or when resolution is not achievable within required timeframes.
Competent in communicating technical information to technical as well as non-technical end users.
Business Awareness: learn each client's environment and how IT supports their day-to-day operations.
Collaborate with the team to identify recurring issues and opportunities to improve documentation and support processes.
Familiarity with ITSM / ticketing system terminology and concepts.
Participate in On-Call shift rotation.

Knowledge, Skills, and Abilities:

Familiarity with supporting and troubleshooting Windows and Apple computer systems, iOS and Android mobile platforms, and current versions of Microsoft 365 (Office, Outlook, Teams).
Familiarity with troubleshooting peripherals such as multi-function printers, scanners, and webcams.
Basic understanding of user account administration (user accounts and security groups) in Active Directory and/or Azure AD.
Exposure to device management concepts and tools (e.g., Intune) is a plus.
Comfortable learning and supporting common business applications such as Microsoft Office, QuickBooks, and Sage.
Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, and Wi-Fi.
Familiarity with virtualization concepts (e.g., VMware, Hyper-V) is a plus.

Requirements

Credentials and Experience:

CompTIA A+, Network+, or Microsoft Certification preferred.
0-1 years of help desk, deskside, or customer service experience (internship, part-time, or school experience acceptable).
Exposure to supporting users in a professional/business environment is preferred.

Salary Description

$25.00 - $30.00 Per Hour

Dice Id: RTX170ce4
Position Id: 22373ef0266048445fcff0f68eec9d08
Posted 30+ days ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Temp IT Support Specialist

Orange, California

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Today

Easy Apply

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$28 - $33 per hour

Help Desk/Desktop Support Analyst

Ontario, California

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Today

Easy Apply

Full-time

USD 46,000.00 - 68,000.00 per year

Support Services Deskside Technician

San Diego, California

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5d ago

Full-time

USD 25.00 - 30.00 per hour

IT Support Specialist (Contract Role)

Los Angeles, California

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Full-time

USD 45.48 - 68.22 per hour