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Technical Help Desk

Aditi Consulting

Irving, Texas • Today

Easy Apply

Contract

$30 - $31

Help Desk/Desktop Support Analyst

Robert Half

Fort Worth, Texas • Today

Easy Apply

Full-time

USD 18.00 - 21.00 per hour

Salesforce Support Administrator

Apex Systems

Allen, Texas • Today

Easy Apply

Full-time

$25 - $38 per hour

Help Desk/Desktop Support Analyst

Robert Half

Remote or New York, New York • Today

Easy Apply

Full-time

USD 23.75 - 27.50 per hour

Technical Support Representative

Robert Half

Remote or Lindon, Utah • Today

Easy Apply

Contract

USD 19.00 - 24.00 per hour

Electronic Data Interchange Analyst

Eliassen Group

Remote or Almont, Colorado • Today

Contract

Technical Operations Support Specialist I - Payroll Tax Support

Paylocity Corporation

Remote • 13d ago

Full-time

USD 41,400.00 - 60,000.00 per year

Technician - IT Service Desk

Energy Transfer

Dallas, Texas • Today

Full-time

Application Support Engineer

Cresta

Remote • Today

Full-time

USD 90,000.00 per year

Principal z System ISV Infrastructure Software Engineer - Remote

UnitedHealth Group

Remote or Eden Prairie, Minnesota • Today

Full-time

USD 112,700.00 - 193,200.00 per year

Experienced Siebel Support Engineer

Conduent

Remote or Texas • Today

Full-time

USD 96,250.00 - 125,000.00 per year

IT Technical Support (Tier 2 Helpdesk Technician)

SECUREAPP

Plano, Texas • 8d ago

Easy Apply

Full-time

Up to $25

Job Details

Skills

Summary

Payrate: $30.00 - $31.00/hr.

Summary
This role is critical to maintaining consistent and responsive support for DSS-related issues, especially during non-standard hours. By adding weekend hotline coverage and acting as a dedicated DSS resource, the position ensures that technical issues are triaged and resolved promptly. The role supports continuity of service and reduces backlog, contributing directly to the efficiency and reliability of the help desk team.

Responsibilities

Serve as a dedicated DSS resource, handling incoming cases with urgency and precision.
Perform DSS password resets, ECM allocations, and blackbox conversions.
Proactively manage cases with a strong understanding of DSS systems to ensure timely resolutions.
Collaborate regularly with team members both virtually and in person.

Qualifications

Associates in technology or equivalent.
5 years of technical experience with troubleshooting and root cause analysis.
Strong understanding of network protocols, configurations, and troubleshooting techniques.
Proficiency in managing Windows environments including user accounts, permissions, and system updates.
Ability to quickly identify, diagnose, and resolve technical issues across hardware and software platforms.

Skills

Advanced troubleshooting and root cause analysis capabilities to resolve complex technical problems and prevent recurrence.
Log crawling and ability to comb through large datasets.
A fundamental understanding of SQL.
A basic understanding of scripting or programming with the ability to identify and follow syntax.
Excellent customer service orientation, with a focus on clear communication, empathy, and responsiveness to user needs.
Ability to work collaboratively in a team environment and maintain professionalism under pressure.
Strong organizational and time management skills to handle multiple tasks effectively.

Pay Transparency: The typical base pay for this role across the U.S. is: $30.00 - $31.00 /hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.

Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC’s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions.  Calls may be recorded.

Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying “STOP” to messages or by contacting  .
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our .

#AditiConsulting
# 26 - 05980

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111892
Position Id: 26-05980
Posted 4 hours ago

Fitment

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Job Details

Skills

Summary

Serve as a dedicated DSS resource, handling incoming cases with urgency and precision.
Perform DSS password resets, ECM allocations, and blackbox conversions.
Proactively manage cases with a strong understanding of DSS systems to ensure timely resolutions.
Collaborate regularly with team members both virtually and in person.

Qualifications

Associates in technology or equivalent.
5 years of technical experience with troubleshooting and root cause analysis.
Strong understanding of network protocols, configurations, and troubleshooting techniques.
Proficiency in managing Windows environments including user accounts, permissions, and system updates.
Ability to quickly identify, diagnose, and resolve technical issues across hardware and software platforms.

Skills

Advanced troubleshooting and root cause analysis capabilities to resolve complex technical problems and prevent recurrence.
Log crawling and ability to comb through large datasets.
A fundamental understanding of SQL.
A basic understanding of scripting or programming with the ability to identify and follow syntax.
Excellent customer service orientation, with a focus on clear communication, empathy, and responsiveness to user needs.
Ability to work collaboratively in a team environment and maintain professionalism under pressure.
Strong organizational and time management skills to handle multiple tasks effectively.

Dice Id: 10111892
Position Id: 26-05980
Posted 4 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Systems Analyst

Westlake, Texas

•

Today

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Deployment Manager

Westlake, Texas

•

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Amazon Connect Architect

Plano, Texas

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8d ago

Easy Apply

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Software Engineer in Test

Westlake, Texas

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