Description
We are looking for a Help Desk/Desktop Support Analyst to join a manufacturing organization in Itasca, Illinois in a contract capacity with the potential to become permanent. This onsite position offers the opportunity to build a strong understanding of day-to-day IT operations while supporting employees with desktop, hardware, and connectivity needs. The role is well suited for someone who combines a service-focused approach with solid technical fundamentals and a strong ability to stay organized in a fast-paced environment.
Responsibilities:
Prepare and configure computers for deployment, including imaging devices, completing workstation setup, and confirming equipment is ready for end users.
Maintain accurate inventory records by tracking hardware assignments, updates, and asset status throughout the support lifecycle.
Provide frontline technical assistance for employees by diagnosing and resolving issues related to Windows systems, passwords, peripherals, and general desktop functionality.
Support users working within Microsoft 365 by addressing access concerns, account issues, and common productivity tool problems.
Assist with Active Directory tasks such as user account support, password resets, and basic permissions-related troubleshooting.
Investigate and resolve service desk tickets in a timely manner while keeping users informed and documenting solutions clearly.
Troubleshoot hardware, software, and network connectivity problems to minimize downtime and restore normal operations quickly.
Transition from deployment-focused work into broader help desk support after gaining familiarity with internal IT processes and user needs.
Requirements
Bachelor's or associate degree is required.
Previous internship experience or 1-2 years of experience in a corporate help desk or desktop support environment is required.
Strong customer service skills with the ability to communicate clearly and professionally with employees at all levels.
Demonstrated organizational skills with the ability to manage multiple support tasks and maintain accurate records.
Hands-on experience supporting Windows 10 and Microsoft desktop environments.
Working knowledge of Microsoft 365, including user support for access, password, and application-related issues.
Experience with Active Directory in a support capacity, including account maintenance and password assistance.
Basic network troubleshooting knowledge is preferred.
Technology Doesn't Change the World, People Do.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 01310-0013541234
- Posted 3 hours ago
