Tier 1 Help Desk/Desktop Support Analyst

Description

We are looking for a Tier 1 Help Desk/Desktop Support Analyst to provide on-site technical support for a manufacturing environment in Cary, Illinois. This contract opportunity with potential for a permanent role is ideal for someone who enjoys resolving end-user issues, maintaining reliable endpoint performance, and supporting a mix of desktop, mobile, and collaboration technologies. The role will work across day-to-day support requests, device administration, and troubleshooting efforts that help keep business operations running smoothly.

Responsibilities:

Deliver hands-on support for Windows 10 and Windows 11 devices in an enterprise setting, including issue diagnosis, repair, and user assistance.

Administer Microsoft 365 applications and services, helping employees stay productive through effective troubleshooting and support.

Manage endpoints through Intune and other enterprise deployment tools to handle device configuration, software rollout, and policy enforcement.

Maintain accurate records for IT assets by tracking inventory, device assignments, and hardware lifecycle activity.

Support Zebra scanners, handheld warehouse devices, and related mobility equipment used in operational environments.

Troubleshoot conference room systems and audiovisual technology to ensure meetings and presentations run without disruption.

Investigate basic network issues involving wired and wireless connectivity, VPN access, and Meraki-managed infrastructure.

Assist with user and device administration within Active Directory and work within established enterprise IT standards.

Respond to and document support activity through ServiceNow, ensuring tickets are updated clearly and resolved in a timely manner

Requirements

Experience providing Tier 1 desktop or help desk support in an enterprise environment.

Strong hands-on knowledge of Windows 10 and Windows 11 troubleshooting and support.

Working knowledge of Microsoft 365 and common end-user productivity tools.

Experience using Intune and endpoint management or software deployment platforms such as SCCM.

Familiarity with asset management processes and inventory tracking for IT equipment.

Ability to support barcode scanners, handheld devices, and conference room AV technology.

Basic understanding of networking concepts, including wired and wireless troubleshooting, VPN connectivity, and Meraki environments.

Experience with Active Directory and ServiceNow or similar ticketing systems.

Technology Doesn't Change the World, People Do.

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