Help Desk/Desktop Support Analyst

Description

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on and remote technical support for employees in Wauwatosa, Wisconsin. This is a Contract position for a detail-oriented individual who can resolve Tier 2 issues across hardware, software, and workplace technology while delivering a strong customer service experience. The ideal candidate will help keep end-user systems operating effectively, contribute to IT initiatives, and support reliable day-to-day service delivery across the organization.

Responsibilities:
Provide Tier 2 support for end users by diagnosing and resolving moderately complex issues involving desktops, laptops, operating systems, applications, and related IT equipment.
Respond to service requests through established ticketing processes, prioritize incidents appropriately, and coordinate with other technical teams to drive timely resolution.
Prepare, configure, and deploy user devices and support system setup activities to maintain consistent performance and minimize service interruptions.
Monitor the health and functionality of end-user technology and take corrective action to restore stable operations when problems arise.
Develop and update support guides, knowledge articles, and troubleshooting documentation to improve service continuity and assist future issue resolution.
Participate in IT projects by organizing assigned support tasks, collaborating with stakeholders, and helping ensure successful implementation outcomes.
Assist with technology purchasing activities when needed, including supporting requests for hardware, software, or related IT resources.
Work across internal and external support partners to ensure smooth delivery of IT services in a large-scale business environment.

Requirements

3+ years of experience in technical customer support, including remote assistance and deskside support in an IT environment.

Associate degree or equivalent practical experience; candidates with a high school diploma and relevant business-facing IT experience will also be considered.

Strong troubleshooting skills across Microsoft Windows environments, including Windows 10, common desktop software, and end-user hardware.

Experience using service management or ticketing platforms such as ServiceNow, Remedy, or similar tools to manage incidents and requests.

Working knowledge of Active Directory and standard account or access-related support processes.

Clear written and verbal communication skills with the ability to provide effective customer-focused support.

Basic end user support for Co-Pilot

Ability to manage workload independently, follow documented procedures, and create accurate knowledge base content.

Willingness to travel up to 20% as needed for support activities.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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