Help Desk/Desktop Support Analyst

Description

We are looking for a Help Desk/Desktop Support Analyst to join a construction-focused organization in Appleton, Wisconsin on a contract-to-permanent basis. This position will support end users in a newly established office environment, combining hands-on desktop support with audio-visual assistance and strong customer interaction. The ideal candidate brings a proactive mindset, communicates well with employees at all levels including leadership, and is comfortable assisting a technically sophisticated engineering user base.

Responsibilities:
Provide day-to-day desktop and service desk support for employees by resolving hardware, software, and operating system issues in a timely manner.
Manage and update support tickets, document troubleshooting steps, and ensure incidents are tracked through to completion.
Set up, install, and maintain workstations, peripherals, and related equipment for new and existing users.
Support conference rooms and on-site audio-visual technology, including diagnosing issues and helping meetings run smoothly.
Assist with basic network-related tasks such as equipment installation, device setup, and physical racking and stacking activities.
Deliver clear technical guidance to end users and offer training that improves user confidence with workplace technology.
Support user account access and directory-related tasks within Active Directory and Windows-based environments.
Provide attentive, high-touch support to a workforce that includes executives and engineering teams using specialized design applications.
Assist with troubleshooting and user support for engineering software such as Revit, Inventor, Vault, and AutoCAD Electrical when needed.

Requirements

Experience in help desk, desktop support, or service desk environments supporting end users in a detail-oriented setting.
Working knowledge of Microsoft Windows operating systems, including Windows 10, and common desktop troubleshooting practices.
Familiarity with Active Directory for basic user and access support tasks.
Hands-on exposure to audio-visual support in office or conference room settings.
Ability to handle ticket-based support work while maintaining strong documentation and follow-up.
Comfortable performing light infrastructure support, including hardware installation and racking or stacking equipment.
Strong communication skills with a customer-focused approach and the ability to support executive-level users effectively.
CompTIA A+ and/or Network+ certification is preferred, and exposure to Autodesk tools such as Revit or AutoCAD is a plus.

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