L2 Service Desk Analyst

Description

We are looking for a dependable L2 Service Desk Analyst to support employees with a wide range of day-to-day technology needs in Illinois. This long-term contract position is ideal for someone who enjoys solving technical problems, delivering responsive service, and working directly with users across the business. The role calls for a hands-on, detail-oriented support specialist who can manage issues independently while maintaining a customer-focused approach.

Responsibilities:
Handle escalated end-user incidents and service requests, driving issues through resolution with clear follow-up and ownership.
Provide technical assistance for Windows environments, Microsoft 365 applications, user account access, identity tools such as Active Directory and Entra ID, and common network connectivity problems.
Prepare, configure, deploy, and troubleshoot laptops and related workplace devices to support new and existing employees.
Inspect returned equipment, diagnose problems, perform basic refurbishment, and help maintain organized hardware inventory records.
Deliver attentive onsite and remote support to staff members, including leadership and other key users.
Work within a ticket-based support model, documenting work accurately and prioritizing requests based on urgency and business impact.
Join a shared after-hours on-call schedule to assist with urgent technical issues outside standard business hours.
Contribute to device rollouts, upgrades, and other technical implementation efforts as needed.

Requirements

At least 3 years of experience in desktop support, service desk, or end-user support roles.
Solid troubleshooting ability across Windows operating systems, Microsoft 365, hardware issues, and account-access tools including Active Directory and Entra ID.
Experience handling support work in a ticket-driven environment with consistent documentation and prioritization.
Ability to manage daily responsibilities independently and make sound decisions with limited oversight.
Strong communication, customer service, and problem-solving skills when assisting users with varying technical needs.
Detail-oriented demeanor and confidence when supporting employees at all organizational levels.
Familiarity with Microsoft Intune, endpoint management, PowerShell, or other scripting tools is a plus.
Relevant technical certifications such as CompTIA or Microsoft credentials are beneficial.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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