Technical Communications/Creative Services Specialist
Onsite
Description:
Diversified Systems is searching for a Technical Communications and Creative Services Specialist whose cross-functional role combines strategic communications, graphic design, digital media production, technical writing, project coordination, documentation management, UX/UI collaboration, and federal compliance support for the Comprehensive Child Welfare Information System (CCWIS) and related agency initiatives.
The selected consultant will develop visual and written communications across print and digital channels while supporting technology implementation efforts, federal funding documentation, information governance, system documentation, and compliance with Administration and Bureau requirements.
Responsibilities:
- Assist the Project Management Office (PMO) and agency divisions with tasks and documentation for new and ongoing projects.
- Partner with staff, editors, writers, IT teams, and external vendors to manage projects from concept through delivery.
- Lead cross-functional meetings to discuss projects, tasks, and process documentation.
- Support internal and external agency communications through written and verbal communications.
- Assist in developing and executing strategic communications plans that integrate digital and offline tactics.
- Coordinate timelines, resources, and workflows to ensure high-quality, on-time deliverables.
- Develop dashboards and monitoring tools for users to track project and task progress.
- Concept, design, and produce print and digital collateral, including infographics, presentations, whitepapers, eBooks, and related materials while adhering to agency and industry brand standards.
- Manage and create content for websites, social media platforms, and other digital assets.
- Support communications campaigns, monitor trends, analyze performance, and track metrics.
- Contribute creative approaches that enhance audience engagement and organizational visibility.
- Ensure communications and design deliverables meet accessibility standards, including WCAG guidelines.
- Develop and maintain implementation and operational documentation, including deployment guides, system configuration documentation, operational procedures, and project documentation.
- Maintain user documentation and training materials, including user guides, training manuals, job aids, online help content, and knowledge base documentation.
- Review agency applications and websites using user feedback and project metrics to recommend content and user experience improvements.
- Create and maintain agency document repositories, including SharePoint and Smartsheet environments.
- Manage repository setup, organization, version numbering, file indexing, and staff training or assistance.
- Initiate and manage a statewide document scanning project to digitize paper documents located in county and state offices.
- Establish document naming and numbering conventions to support document traceability, retrieval, workflows, and audit requirements.
- Conduct periodic reviews to ensure document standards support agency processes and compliance requirements.
- Maintain documentation standards, templates, version control processes, and documentation governance procedures.
- Coordinate, prepare, and maintain federally required CCWIS documentation to ensure compliance with regulations and guidance issued.
- Work with the PMO and Finance Division to prepare Advanced Planning Documents (APDs), Operational APDs (OAPDs), supporting narratives, and related federal funding documentation.
- Support responses to federal review comments, documentation requests, and audit inquiries.
- Document system architecture, modular design, functionality, and technical implementation methods to demonstrate compliance with CCWIS regulations and federal certification expectations.
- Work closely with the MIS Development Team on UX and UI design to ensure applications are intuitive, easy to navigate, and visually appealing.
Requirements:
- Bachelor's degree or higher in Information Services, English, Communications, or a related field required.
- 7+ years of communication, organizational, and time management experience required.
- 7+ years of strong writing, editing, and visual communication experience with the ability to adapt style across platforms and audiences required.
- 7 years of experience in process optimization and internal documentation required.
- 7 years of experience working independently and collaboratively within a team environment required.
- 5-7 years of professional experience in graphic design, digital media, or communications required.
- 5-7 years of experience using Microsoft Office Suite, including PowerPoint, Excel, and Word required.
- 5-7 years of experience using Adobe Creative Cloud, including Illustrator, Photoshop, and InDesign required.
- 5-7 years of experience using Microsoft SharePoint required.
- 5-7 years of experience using Microsoft Teams required.
- 5-7 years of experience using Adobe Workfront required.
- 5-7 years of experience using Google Workspace required.
- 5-7 years of experience using Smartsheet required.
- 5-7 years of experience using Confluence required.
- 5-7 years of experience using Lucidchart required.
- 5-7 years of experience using SAP Business Network required.
Desired Skills:
- 5-7 years of experience working with information systems, cloud technologies, data analysis, or technology implementation projects preferred.
- 5-7 years of knowledge of User Experience (UX) design preferred.
- 5-7 years of experience with accessibility standards, including WCAG, preferred.
- Experience with communications related to child welfare preferred.
About Diversified Systems
Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.
Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
Diversity, Equity and Inclusion
DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.
