Technical Communications and Creative Services Specialist - Local MS

 Job Title: Technical Communications and Creative Services Specialist

Project: Pathways / Comprehensive Child Welfare Information System (CCWIS)

Location and Contract Details

• Location:  Jackson, MS 39202

• Work arrangement: 100% onsite

• Anticipated contract period: November 1, 2026–October 31, 2027

• Schedule: Monday–Friday, 8:00 AM–5:00 PM; 40 hours per week

• Engagement: Hourly staff augmentation

• Openings: 1

• Submission deadline: October 19, 2026, at 3:00 PM Central Time

• Travel, on-call, and overtime: Not required

• Expense reimbursement: Not provided

Position Overview

seeks an experienced Technical Communications and Creative Services Specialist to support its Communications Department and Management Information Systems (MIS) Division.

This role combines technical writing, graphic design, digital communications, UX/UI collaboration, project coordination, and documentation governance. The specialist will produce clear, accessible materials for internal and external audiences while supporting CCWIS implementation, operational documentation, and federal funding and compliance requirements.

Key Responsibilities

Communications and Creative Services

• Develop print and digital materials, including presentations, infographics, publications, whitepapers, eBooks, and informational content.

• Create and maintain content for agency websites, social media, and other digital channels.

• Support strategic communications plans, campaigns, and audience engagement initiatives.

• Maintain agency branding and consistent messaging across deliverables.

• Monitor communications performance and recommend improvements.

• Ensure digital materials meet applicable accessibility standards, including WCAG guidelines.

Technical Writing and Training Documentation

• Develop and maintain deployment guides, system configuration documents, operational procedures, and implementation documentation.

• Create user guides, training manuals, job aids, online help, and knowledge base content.

• Translate complex systems and technical processes into clear, audience-appropriate documentation.

• Review application and website feedback and metrics to recommend content and usability improvements.

• Collaborate with developers on UX/UI design to improve application navigation and user experience.

Project Coordination

• Support the PMO and agency divisions with project tasks, documentation, and delivery coordination.

• Collaborate with communications staff, business analysts, architects, developers, QA teams, and external vendors.

• Facilitate cross-functional meetings and track timelines, resources, workflows, and deliverables.

 

Best Regards,

Aditya Shrivastava

Lead Technical Recruiter

Nexiva Inc,

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