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IT Service Delivery Tech Lead

RF-SMART

Jacksonville, Florida • Today

Full-time

Manager, IT Service Delivery & Enterprise Applications- Remote (Anywhere in the U.S.)

GuidePoint Security

Remote • Today

Full-time

Lead IT Systems Engineer

Boulevard

Remote • Today

Full-time

USD 150,000.00 - 177,000.00 per year

Sr Director Analyst - IT Service Management

Gartner

Remote or Texas • Today

Full-time

USD 172,000.00 per year

IT Data Management - Journey (ITDM-J/ETS)

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 90,096.00 - 121,176.00 per year

Change Manager, Information Technology, Global

Vantage Data Centers

Remote • Today

Full-time

USD 130,000.00 - 170,000.00 per year

MSP Tier 1 IT Support Tech-Not Remote

TeamLogic IT of Menlo Park

Remote or Durham, North Carolina • Today

Full-time

USD 22.00 - 28.00 per hour

IT-Tolling/Traffic Technical Director

Parsons Services Company

Remote • Today

Full-time

USD 148,300.00 - 266,900.00 per year

IT Delivery Manager

RIIASH LLC

Remote • Yesterday

Easy Apply

Contract, Third Party

65 - 70

Senior Manager, IT Program Management

Cambium Learning Group, Inc.

Remote or Dallas, Texas • Today

Full-time

IT Project Manager - Infrastructure

Precision System Design Inc.

Remote or Hybrid in Cleveland, Ohio • Today

Easy Apply

Contract

DOE

Lead IT Technician

GDH

Remote • 16d ago

Easy Apply

Third Party, Contract

Depends on Experience

IT Contract & Vendor Governance Consultant

Kforce Technology Staffing

Remote or Doral, Florida • Today

Contract, Third Party

$73 - $83 hourly

Remote Sr. IT Developer with Hadoop & Spark

Software Guidance & Assistance

Remote or Jacksonville, Florida • Today

Contract

USD 62.86 - 67.86 per hour

IT Application Development - Sr/Spec (ITAD-SS/ETS)

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 99,300.00 - 133,608.00 per year

IT Application Development - Senior/Specialist

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 99,300.00 - 133,608.00 per year

ServiceNow Lead Technical Consultant - ITAM

HCM Staffing and Consulting

Remote • 10d ago

Easy Apply

Part-time

90 - 100

Senior ServiceNow Technical Lead

Infinite Solutions Inc.

Remote • 4d ago

Easy Apply

Contract, Third Party

Depends on Experience

ServiceNow SPO Delivery Lead

Brooksource

Remote • Today

Contract

$82.00 - $91.00

Data Tech Lead

Brooksource

Remote • Today

Contract

$80.00 - $90.00

Applications Support Supervisor (IT Application Development Senior/Specialist)

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 99,300.00 - 133,608.00 per year

IT Project Coordinator 2

Celestica International LP

Remote • Today

Full-time

Software Delivery Lead

Navigant Consulting

Remote • Today

Full-time

USD 155,000.00 - 259,000.00 per year

IT Specialist

Universal Engineering Sciences

Jacksonville, Florida • Today

Full-time

Sr. IT Project Manager

Main Sail, LLC

Remote • Yesterday

Easy Apply

Contract

60 - 65

IT System Administration - Senior/Specialist

Washington State Department of Transportation

Remote or Lacey, Washington • Today

Full-time

USD 94,620.00 - 127,248.00 per year

IT Infrastructure & Operations Manager (IT Policy & Planning - Senior Manager)

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 115,008.00 - 154,656.00 per year

SENIOR IT PROJECT MANAGER

TSR Consulting Services, Inc.

Remote • Today

Easy Apply

Contract

$70 - $76.41 per hour

IT Change Manager- Associate

Deutsche Bank

Jacksonville, Florida • Today

Full-time

USD 60,000.00 - 92,500.00 per year

Senior IT Project Manager / Application Transition Lead

NTT DATA, Inc.

Remote or Pittsburgh, Pennsylvania • Today

Full-time

USD 62.10 - 70.00 per hour

Job Details

Skills

eXist
Service Delivery
Service Desk
IT Management
Inventory Management
Business Process
Workflow
Leadership
Mentorship
Information Technology
Virtual Team
Network
Research
Knowledge Base
Knowledge Management
Customer Satisfaction
Onboarding
Provisioning
Management
Service Level
Technical Support
CompTIA
A+
Computer Hardware
Operating Systems
Microsoft Windows
OS X
Computer Networking
Laptop
Analytical Skill
Conflict Resolution
Problem Solving
Communication
ITIL
Collaboration
Innovation
IT Service Management
Preventive Maintenance
Project Management
Performance Management
RF

eXist
Service Delivery
Service Desk
IT Management
Inventory Management
Business Process
Workflow
Leadership
Mentorship
Information Technology
Virtual Team
Network
Research
Knowledge Base
Knowledge Management
Customer Satisfaction
Onboarding
Provisioning
Management
Service Level
Technical Support
CompTIA
A+
Computer Hardware
Operating Systems
Microsoft Windows
OS X
Computer Networking
Laptop
Analytical Skill
Conflict Resolution
Problem Solving
Communication
ITIL
Collaboration
Innovation
IT Service Management
Preventive Maintenance
Project Management
Performance Management
RF

Summary

IT Service Delivery Tech Lead

Jacksonville, FL (Onsite)

We exist to transform our customers and change lives

Who We're Looking For

The Service Delivery Tech Lead serves as primary resolver for complex, escalated service desk issues and provides technical leadership within the team. This role provides technical assistance to end users by troubleshooting, diagnosing, and resolving issues related to hardware, software, and network services. In addition to technical support, the position includes responsibility for asset and hardware tracking to ensure accurate inventory management and efficient lifecycle support. This role focuses on delivering exceptional service for core business processes, while also defining and optimizing workflows to enhance RF-SMART team performance and tool utilization. This is a non-managerial role from a people leadership perspective, yet the ideal candidate will provide guidance and mentorship to junior team members.

What You'll Do:

Provide timely support services to employees with complex and/or escalated technical problems and information technology issues involving desktop, laptop, or network services.
Assist both onsite and remote team members in handling escalated issues coming from lower-level IT support groups..
Troubleshoot and diagnose issues with hardware, software, network, and other related systems.
Research solutions through internal and external knowledgebase as needed.
Plan for installations and upgrades of PC components and software.
Respond to service outages; track incidents in a software solution and follow through to resolution, working to get end user issues fixed as quickly as possible.
Document resolutions, workarounds, and technical procedures in the knowledge base to support Knowledge Management efforts and promote self-service for Tier I and end users.
Follow up with users to verify resolution, ensure customer satisfaction, and close tickets in alignment with Continual Service Improvement principles.
Support new hire onboarding and employee offboarding by provisioning/deprovisioning accounts and preparing or reclaiming IT equipment in coordination with HR and other departments.
Independently manage assigned tickets and workload, ensuring timely resolution and adherence to service level agreements and operational procedures.

What You Bring:

Minimum of 6 years of formal work experience in a technology support capacity
Bachelor's degree in IT or related field is preferred.
CompTIA A+ certification or equivalent industry credentials (preferred but not required).
Solid understanding of computer hardware, operating systems (Windows and macOS), and basic networking concepts.
Experience supporting and troubleshooting desktops, laptops, peripherals, and common software applications in a corporate environment.
Strong analytical and problem-solving skills, with the ability to resolve issues efficiently and independently.
Excellent verbal and written communication skills, with a customer-focused mindset and the ability to explain technical information clearly to non-technical users.
Familiarity with IT service management (ITSM) frameworks such as ITIL is a plus.

Why You'll Love It Here: Working at RF-SMART means joining a culture that values growth, collaboration, and innovation. As an IT Service Delivery Tech Lead, you'll work alongside a passionate team dedicated to making a difference-both for our customers and our employees.

(This is a Monday - Friday, 8am - 5pm EST work schedule)
Employer does not sponsor applicants for employment visa status (e.g. H-1B visa status); or support support STEM OPT/Everify at this time.
General Information: The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer.

A Word From Our CEO - Watch Now

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX1ddc3f
Position Id: 38fc6ab35798282168e9a254218c374f
Posted 9 hours ago

Fitment

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Job Details

Skills

eXist
Service Delivery
Service Desk
IT Management
Inventory Management
Business Process
Workflow
Leadership
Mentorship
Information Technology
Virtual Team
Network
Research
Knowledge Base
Knowledge Management
Customer Satisfaction
Onboarding
Provisioning
Management
Service Level
Technical Support
CompTIA
A+
Computer Hardware
Operating Systems
Microsoft Windows
OS X
Computer Networking
Laptop
Analytical Skill
Conflict Resolution
Problem Solving
Communication
ITIL
Collaboration
Innovation
IT Service Management
Preventive Maintenance
Project Management
Performance Management
RF

eXist
Service Delivery
Service Desk
IT Management
Inventory Management
Business Process
Workflow
Leadership
Mentorship
Information Technology
Virtual Team
Network
Research
Knowledge Base
Knowledge Management
Customer Satisfaction
Onboarding
Provisioning
Management
Service Level
Technical Support
CompTIA
A+
Computer Hardware
Operating Systems
Microsoft Windows
OS X
Computer Networking
Laptop
Analytical Skill
Conflict Resolution
Problem Solving
Communication
ITIL
Collaboration
Innovation
IT Service Management
Preventive Maintenance
Project Management
Performance Management
RF

Summary

Provide timely support services to employees with complex and/or escalated technical problems and information technology issues involving desktop, laptop, or network services.
Assist both onsite and remote team members in handling escalated issues coming from lower-level IT support groups..
Troubleshoot and diagnose issues with hardware, software, network, and other related systems.
Research solutions through internal and external knowledgebase as needed.
Plan for installations and upgrades of PC components and software.
Respond to service outages; track incidents in a software solution and follow through to resolution, working to get end user issues fixed as quickly as possible.
Document resolutions, workarounds, and technical procedures in the knowledge base to support Knowledge Management efforts and promote self-service for Tier I and end users.
Follow up with users to verify resolution, ensure customer satisfaction, and close tickets in alignment with Continual Service Improvement principles.
Support new hire onboarding and employee offboarding by provisioning/deprovisioning accounts and preparing or reclaiming IT equipment in coordination with HR and other departments.
Independently manage assigned tickets and workload, ensuring timely resolution and adherence to service level agreements and operational procedures.

What You Bring:

Minimum of 6 years of formal work experience in a technology support capacity
Bachelor's degree in IT or related field is preferred.
CompTIA A+ certification or equivalent industry credentials (preferred but not required).
Solid understanding of computer hardware, operating systems (Windows and macOS), and basic networking concepts.
Experience supporting and troubleshooting desktops, laptops, peripherals, and common software applications in a corporate environment.
Strong analytical and problem-solving skills, with the ability to resolve issues efficiently and independently.
Excellent verbal and written communication skills, with a customer-focused mindset and the ability to explain technical information clearly to non-technical users.
Familiarity with IT service management (ITSM) frameworks such as ITIL is a plus.

Dice Id: RTX1ddc3f
Position Id: 38fc6ab35798282168e9a254218c374f
Posted 9 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

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IT Support Analyst

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