1. Strong & proven FGPP issue/case analysis: triage, recreation, trace analysis, DB and GUI usage.
2. Deep FGPP business and functional knowledge
3. Proven hands-on FGPP configuration experience (Profiles & Rules)
4. Customer-facing experience: leading technical calls.
5. Experience with FGPP from the last 3 years (FGPP 3.x)
• Solid knowledge of PAYplus USA and/or GFX software • Solves complex problems; exercises judgement based on the analysis of multiple sources of information (e.g. oversight of data aggregation, leadership of client implementation processes, etc.) • Works independently, receives minimal guidance • May lead projects analytically, or aspects of a broader project or may have accountability for on-going activities or objectives • Impacts a range of client, operational, project or service activities within own team and other related teams – typically has end to end accountability for assigned processes, products or programs • “Seasoned professional” level at which career may stabilize for many years Functional Knowledge • Has in-depth knowledge and expertise in own job discipline and working knowledge of related job disciplines Business Expertise • Understands best practices; is aware of the competition and the factors that differentiate Finastra within the context of area supported • Understands how their own area integrates with others to deliver results Problem Solving • Solves complex problems; takes a new perspective on existing solutions; exercises judgement based on the analysis of multiple sources of information and structures key trade-off decisions Impact • Impacts a range of business, operational, project or technical activities within their own and related teams through accountability for end to end processes, products or programs • Works within broad guidelines and policies Interpersonal Skills • Explains difficult or sensitive information; works to build consensus • May have direct client or key stakeholder interaction, navigates key issues and negotiates milestones • May provide process and subject matter advice at more senior levels
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