Job DescriptionIn this high-impact role, you can step up as a tech leader and innovator by providing your knowledge and mentorship to infrastructure engineers. Lead teams towards excellence and demonstrate your skills as a leader.
As a Senior Manager of Infrastructure Engineering at JPMorganChase within the Corporate Sector's Employee platform team , you provide overall direction for team members and work on established and moderately complex issues within your specialization. Exercise independent judgement within defined parameters to determine appropriate actions to bring these issues to a resolution.
Job responsibilities- Serves in a leadership role for multiple technical teams and collaborates with others within the function, providing tasks, guidance and expectations as necessary
- Establishes standards for AI-assisted workflows used in delivery and operational routines, ensuring traceability and auditability and alignment to resiliency, security, and risk expectations.
- Lead, coach, and coordinate a globally distributed team delivering consistent voice, telephony, and video conferencing services.
- Provide technical leadership across Cisco voice platforms and Zoom Phone at the SBC, routing, and interconnected enterprise communications layers.
- Represent the end-user experience in projects, migrations, and deployments; identify user impact, validate usability, and drive issue resolution before and after launch.
- Partner with business stakeholders, application owners, product teams, engineering, and support organizations to align requirements, dependencies, and delivery outcomes.
- Own operational service quality through incident and problem management, reliability metrics, trend analysis, and continuous improvement.
- Drive production readiness, change coordination, support documentation, knowledge transfer, and smooth transitions from project delivery to steady-state operations.
Required qualifications, capabilities and skills- Formal training or certification on infrastructure engineering concepts and 5+ years applied experience managing or leading technical teams that deliver services across multiple regions and time zones.
- Strong enterprise voice and unified communications knowledge, including Cisco voice and Zoom Phone solutions: Ribbon, SBC/SIP, Amazon Connect and call-routing troubleshooting as well as mobile solutions like Movius.
- Familiarity with capture and compliance functionality systems, including Redbox and NTR-X
- Demonstrated ability to represent user needs and service readiness in complex technology projects and production migrations.
- Experience collaborating with application owners, product teams, engineering, operations, vendors, and business stakeholders.
- Sound incident management, problem management, technical troubleshooting, and operational risk judgment.
- Clear written and verbal communication, stakeholder management, and ability to influence decisions without direct reporting authority
- Experience managing infrastructure engineering teams
- Experience leading teams in the safe use of enterprise-authorized AI capabilities within the work environment for infrastructure engineering workflows, including validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted recommendations before adoption, escalate uncertainty appropriately, and ensure outcomes align to resiliency, security, and auditability expectations.
- Exposure to managing budgets
Preferred qualifications, capabilities, and skills- Experience supporting large, regulated global enterprises or financial services environments.
- Familiarity with conferencing room systems, hybrid meetings, and integration between telephony and video platforms.
- Knowledge of emergency calling requirements, voice service resiliency, and telecom compliance considerations.
- Experience applying SRE, IT service management, observability, and automation practices to communications services.
About UsJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the TeamOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
