job summary:
The Orchestra Senior Product Owner will lead onboarding of new use cases onto the enterprise GenAI platform, translating business needs into technical requirements while guiding teams from ideation through production.
location: Jersey City, New Jersey
job type: Contract
salary: $70.13 - 80.13 per hour
work hours:
education: Bachelors
responsibilities:
Role Summary
Acts as the primary relationship owner for internal Lines of Business (LOBs) using the enterprise GenAI platform. Responsible for driving adoption, managing ongoing engagement, and ensuring successful delivery of enhancements, issue resolution, and platform support.
Key Responsibilities
- Relationship Management:
- Serve as the single point of contact for assigned LOB stakeholders (business + tech), building trusted, long-term partnerships.
- Adoption & Value Realization:
- Drive usage and expansion of GenAI capabilities across LOB use cases; ensure alignment to business outcomes.
- Intake & Demand Management:
- Capture and scope enhancement requests, new use cases, and small feature needs; prioritize with platform/product teams.
- Issue Resolution & Support Coordination:
- Own end-to-end resolution of production issues, coordinating with platform engineering, support (L2/L3), and infrastructure teams.
- Platform Advocacy & Guidance:
- Educate LOB teams on platform capabilities, best practices, guardrails (security, compliance), and onboarding patterns.
- Delivery Coordination:
- Partner with product, engineering, and release teams to ensure smooth rollout of updates, changes, and new features.
- Feedback Loop to Platform Team:
- Translate LOB needs into actionable inputs for product roadmap, platform improvements, and service enhancements.
- Governance & Reporting:
- Track usage, adoption metrics, issues, and satisfaction; provide regular updates to stakeholders and leadership.
qualifications:
- Generative AI Familiarity: Understanding of LLM concepts, prompt workflows, enterprise GenAI patterns, and responsible AI considerations.
- Product Mindset: Ability to identify platform capability needs, contribute to feature definition, and think about the platform as a product.
- Automation & Tooling: Experience with designing & building lightweight automations, dashboards, or workflow tools to improve scale and transparency.
skills:
API products,APIs,AI,ML platforms,data platforms,SDLC,Communication,executive communication,highly organized,issue resolution,Problem Solving,accountable,Proactive,emerging technology,banking,relationship management,Account Management,Client Success,Governance,model governance,incident management,financial services,security,platform scalability,service management,Stakeholder Management,Technical Program Management,Technical Fluency,triage
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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