Event Technical Support Specialist

Summary
Our client''s IT Operations Team is seeking an Event Technical Support Specialist to support the planning, set-up, and delivery of technology for meetings, events, and end-user services.  This role will provide hands-on technical support for event platforms, devices, and related productivity systems while ensuring a responsive, high-quality customer experience for staff, members, and VIP users.  The ideal candidate is organized, customer-focused, and comfortable supporting onsite, remote, after-hours, and travel-based events.  This is a hybrid position requiring residency within 100 miles of the Kansas City office.
Responsibilities

• Provide technical lead and hands-on support for technologies used to deliver events including onsite, remote, after-hours, and travel-based support.
• Coordinate with event teams to identify equipment needs, prepare inventories, and document support expectations.
• Lead process and procedural improvements that enhance operational efficiency and end-user experience.
• Provide expert troubleshooting across the end-user computing environment including desktops, mobile devices, collaboration tools, Office 365, and Active Directory.
• Deliver timely support to end-users and VIPs through phone, in-person, and messaging channels, maintaining accurate documentation in Jira Service Desk.

Requirements

• Bachelor''s degree in Computer Science or Business and experience in a desktop support role providing in-person and remote Tier-2 end-user support, or an equivalent combination of education and experience.
• Experience supporting end-user hardware (MacBook, Surface laptops, thin clients, monitors, printers) and installing/configuring software and operating systems.
• Strong organizational and communication skills for event coordination with A/V providers, along with the ability to work independently.
• Must be able and willing to travel regularly including out-of-state and overnight, throughout the U.S.

Preferred

• Relevant technology certifications (e.g., A+, Network+, Microsoft, or Apple).
• Familiarity with Microsoft Office Suite/365, Slack, and Cisco Webex.