Apply Now

Technical Support & Solutions Specialist

Remote • Posted 4 days ago • Updated 3 hours ago

Full Time

Remote

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

SLA
Collaboration
Professional Services
Research and Development
Technical Analysis
Knowledge Base
Training
Emerging Technologies
Continuous Improvement
Computer Science
Information Technology
Software Implementation
System Integration
Technical Support
Programming Languages
Java
Python
SQL
Data Integration
Database Administration
Oracle
Oracle GoldenGate
Analytical Skill
Problem Solving
Conflict Resolution
Communication
Fluency
English
Customer Relationship Management (CRM)
Data Cleansing

Summary

Act as the primary technical point of contact for customers, handling inquiries with professionalism and ownership.
Deliver best-in-class technical support and troubleshooting, resolving issues quickly and effectively within agreed SLA's.
Collaborate closely with Professional Services to plan and execute field upgrades or patches when needed.
Engage with Product R&D teams for in-depth technical analysis and long-term solutions.
Create and maintain clear, high-quality knowledge base articles for both internal and external audiences.
Share your expertise by conducting informal training sessions and capturing lessons learned across teams.
Stay up to date with industry trends, emerging technologies, and best practices.
Actively contribute to the continuous improvement of our products, services, and internal processes.

Skills

A Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (certifications are a plus).
Strong experience in software implementation, system integration, and technical support.
Working knowledge of programming languages such as Java, Python, and SQL, as well as APIs and data integration tools.
DBA Skills -MariaDB / Maxscale / Oracle EE / Oracle Golden Gate
Excellent analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
Clear and confident communication skills-able to explain technical topics to both technical and non-technical audiences; fluency in English.
A proactive, customer-centric mindset with a proven ability to build long-term client relationships.
Comfort working with complex business solutions and collaborating across multiple teams.
Experience with Home Device Manager or IMPACT products is a strong plus.
Willingness to participate in a 24x7 on-call rotation

Location - Remote US

MOTIVE gives equal opportunity in employment regardless of gender, gender identity, sexual orientation, marital status, race, nationality, religion, age, disability, political beliefs, or any other factor. MOTIVE will not pay fees to any third-party agency or company that does not have a signed agreement, do not submit resumes/CV's directly.

By answering to this job post, you consent the use of your data by MOTIVE, for as long as necessary. We conduct regular data-cleansing and updating exercises to make sure the information we have is relevant and accurate. If you have any doubt or request to make relatively to your personal data, please send an e-mail.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80183590
Position Id: 77e662f29cebde47ff0f934342490f5
Posted 4 days ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Application Support Engineer

Remote

•

Today

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta's unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world's leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanfor

Full-time

Compensation information provided in the description

Technical Support

Remote

•

2d ago

Overview We are seeking a skilled Remote Technical Support Specialist to assist customers with technical issues, troubleshoot problems, and provide high-quality support from a remote environment. The ideal candidate has strong problem-solving skills, excellent communication abilities, and a solid understanding of computer systems and software. Key Responsibilities Provide remote technical support via phone, email, chat, or ticketing systems Diagnose and troubleshoot hardware, software, and netwo

Easy Apply

Full-time

$50 - $60

Technical Account Manager (UiPath)

Remote

•

2d ago

A minimum of 7+ years of professional experience in technical customer-facing rolesPrevious experience with UiPathor other intelligent automation products is highly desiredPrior experience in technical support or technical consulting is a plusExperience with Linux-based systems administration (Kubernetes knowledge is a plus), Windows and Linux server infrastructure, IT, network troubleshooting, and securitySolid background in programming, preferably .NET but others are okay: C#, C++, VB, Java, P

Easy Apply

Contract

60 - 65

Technical Support & QA Specialist

Remote

•

8d ago

CrossWind Technologies builds Valcour Cloud Public Safety a 100% cloud-native, browser-based SaaS platform deployed statewide across Vermont, serving 388 public safety agencies. We have had zero customer attrition since our first deployment in 2010. About the RoleThis is a high-ownership, fully remote role working directly with engineers and the customer success team no ticketing queue layers. You will own three functions: Front-line technical support across CAD, RMS, mobile, and reporting mod

Easy Apply

Full-time

60,000 - 80,000

Search all similar jobs