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No C2C or 3rd Party Candidates will be considered
Must sit onsite in La Mirada
Target salary is $120k
KEY SUCCESS FACTORS:
Expert-level technical knowledge of NOC operations and large-scale IP and optical network troubleshooting
Sound judgment and composure when handling ambiguous, complex, or long-running incidents without established playbooks
Strong sense of ownership and follow-through on strategic projects, from initial scoping through implementation and adoption
Excellent oral and written communication skills, including the ability to communicate clearly with Operations staff, Leads, and leadership
Well-organized and able to manage multiple concurrent priorities across escalations, incidents, and project work
Strong troubleshooting and analytical skills, with the ability to diagnose issues that have resisted standard triage approaches
Collaborative mindset and effectiveness working across shifts, teams, and with minimal direct oversight
Strong commitment to mentorship and the professional development of less experienced Operations staff
REQUIRED EDUCATION AND/OR EXPERIENCE:
Bachelor's degree in Computer Science or related discipline with 6 years or more of experience, or a combination of education and experience
5+ years of experience in network operations in a 24x7, service provider, or large-scale production network environment
Demonstrated experience in troubleshooting complex, multi-layer network incidents, including issues spanning IP, MPLS, and optical/transport layers
Strong background with BGP, OSPF, or IS-IS, and IP Routing at a CCNP/JNCIP level
Experience with DWDM optical line systems and DCI deployments
Experience with incident management processes, including ticketing systems, escalation procedures, and documentation standards in a NOC or similar environment
PREFERRED EDUCATION AND/OR EXPERIENCE:
Prior experience owning or administering NOC tooling such as monitoring platforms, ticketing systems, or configuration/inventory systems
Experience with MPLS (Segment Routing, LDP, RSVP-TE), L2VPN, and IPVPN services (EVPN or similar), and traffic engineering in a large-scale production environment
Experience mentoring or informally leading technical staff in a NOC setting
Familiarity with network automation tools such as Ansible, NSO, Git, Python, and other automation processes
Experience in a research and education network environment or a comparable large-scale, mission-critical network
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.
