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No C2C or 3rd Party Candidates will be considered
Must sit onsite in La Mirada
Target salary is $140k
Supervisory Responsibility
- Direct supervision and mentorship of Network Operations Engineers and Network Operations Administrators assigned to the shift, including task delegation and workload management
- Own shift-level accountability for team performance, incident response quality, and adherence to NOC processes and procedures
- Conduct weekly reviews of all ticket updates, providing structured feedback and ensuring documentation standards are met
- Ensure all supervised personnel are aware of and operating in accordance with current NOC processes and procedures, both established and evolving
- Lead the documentation of shift turnover, ensuring an accurate, complete, and actionable handoff to the incoming shift - including open incidents, ongoing work, and any items requiring follow-up
- Serve as the primary escalation point on shift and escalate to senior management or engineering as required
- Conduct regular one-on-one meetings with shift staff to support professional development, address performance, and identify continuous improvement opportunities
- Track and report on shift- and NOC-level metrics, KPIs, and operational trends to support continuous improvement to improve network reliability, workflow efficiency and transparency, and engineer accountability
- Cross-departmental collaboration across CENIC to drive business needs and network improvements to better serve our member institutions
Education & Experience
- 5+ years of experience in network operations and engineering at a CCNP/JNCIP level or equivalent; 10+ years at a CCIE/JNCIE level preferred
- Deep working knowledge of BGP, OSPF or IS-IS, MPLS (Segment Routing or LDP), L2VPN and IPVPN services (EVPN or similar), and traffic engineering in a large-scale production environment
- Hands-on experience with DWDM optical line systems and DCI deployments
- Demonstrated experience operating large-scale IP and optical networks in a 24x7 production environment
- Strong vendor-agnostic knowledge of current networking hardware platforms, including experience with equipment installation, upgrade, and hardening
- Prior leadership experience in a NOC or network operations environment preferred
- Four-year degree in computer science, information technology, or a related field, or equivalent work experience preferred
- Experience in a research and education network environment or a comparable large-scale, mission-critical network is preferred
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.
