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Location: Lake Forest, CA
Schedule: 100% Onsite, Monday-Friday, 8:00 AM-5:00 PM
Duration: 6-Month Contract (W2) covering a leave of absence
Compensation: $27-$30/hour (flexibility available for highly qualified candidates)
Potential: Opportunity for contract-to-hire based on business needs and performance
Position Overview
We are seeking a motivated and customer-focused IT Support Technician to provide onsite and remote technical support for corporate and remote users. This role is responsible for desktop support, hardware deployment, software troubleshooting, end-user assistance, and technology lifecycle management. The ideal candidate is hands-on, detail-oriented, and eager to grow into additional IT responsibilities as experience and business needs evolve.
Key Responsibilities
End User Support
- Provide onsite and remote technical support for employees across corporate offices and remote locations.
- Troubleshoot and resolve hardware, software, printer, and peripheral issues.
- Respond to help desk requests in a professional and timely manner.
- Deliver exceptional customer service while assisting users with technical issues.
- Escalate complex technical issues to senior IT staff when necessary.
- Document support incidents, resolutions, and troubleshooting steps.
Hardware Deployment & Asset Management
- Configure, deploy, and support laptops, desktops, monitors, docking stations, printers, scanners, mobile devices, and other IT equipment.
- Perform workstation setup and onboarding support for new hires.
- Manage equipment replacements, upgrades, and hardware refresh initiatives.
- Track IT asset inventory and maintain accurate records.
- Coordinate hardware shipping and receiving for remote employees.
- Support equipment recovery during employee offboarding.
Software Support
- Install, configure, and troubleshoot Windows 10/11 operating systems and business applications.
- Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, and OneDrive.
- Assist users with software installations, updates, and configuration issues.
- Troubleshoot login, password, and account access problems.
- Provide support for collaboration and productivity tools.
Infrastructure & Office Technology Support
- Troubleshoot conference room technology, video conferencing systems, and presentation equipment.
- Support office printers, scanners, label printers, and other business-critical devices.
- Assist with workstation moves, office expansions, and desk setups.
- Support basic network connectivity issues, including wired, wireless, and VPN connections.
- Coordinate with vendors for equipment repairs and replacements.
Remote User Support
- Provide technical assistance to employees working remotely or traveling.
- Support VPN access, MFA, remote access tools, and mobile device connectivity.
- Assist users via phone, email, and remote support tools.
- Coordinate shipment and replacement of hardware for remote users.
IT Operations Support
- Perform routine system checks and assist with IT maintenance activities.
- Assist with user account creation, modifications, and deactivations.
- Support IT projects, system upgrades, and technology rollouts.
- Maintain documentation, procedures, and knowledge base articles.
- Follow established security policies and IT best practices.
Required Qualifications
- 1-3+ years of IT Support, Desktop Support, or Help Desk experience.
- Strong troubleshooting experience within Windows 10/11 environments.
- Experience supporting Microsoft 365 applications.
- Familiarity with Active Directory and Entra ID (Azure AD).
- Experience deploying and supporting laptops, desktops, printers, and mobile devices.
- Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and VPNs.
- Experience using ticketing systems such as ServiceNow, Jira, Zendesk, or similar.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent communication and customer service skills.
- Ability to lift and move computer equipment up to 50 lbs.
- Reliable transportation for occasional travel between office locations if needed.
Preferred Qualifications
- CompTIA A+, Network+, or equivalent certifications.
- Experience supporting retail, restaurant, or multi-site business environments.
- Experience with Microsoft Intune, endpoint management, or mobile device management solutions.
- Knowledge of enterprise security practices and endpoint protection tools.
Growth Opportunities
This position offers exposure to and growth within:
- Systems Administration
- Microsoft 365 Administration
- Endpoint Management & Automation
- IT Infrastructure Projects
- Network & Security Initiatives
- Enterprise Technology Deployments and Upgrades
Ideal Candidate
- Self-starter with strong troubleshooting and problem-solving abilities.
- Positive attitude and eagerness to learn.
- Comfortable working independently while collaborating with a larger IT team.
- Customer-service focused with the ability to support employees at all levels of the organization.
If you're looking for an opportunity to expand your IT career, gain hands-on experience across multiple technologies, and join a collaborative team environment, we'd love to hear from you.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.
