Description
We are looking for a Help Desk Technician to provide dependable technical support for end users in Lancaster, Texas. This contract-to-permanent position is ideal for someone who enjoys solving technology issues, delivering a strong customer experience, and keeping support activities well documented. The person in this role will assist with desktop, device, and access-related needs while working within established IT standards and security practices.
POSITION: DESKTOP SUPPORT TECHNICIAN
LOCATION: LANCASTER, TX ONSITE
DURATION: 6 MONTH CONTRACT TO PERMANENT
RATE: $24.03 - $26.44
Responsibilities:
Provide first-line technical assistance for hardware, software, and workstation issues, guiding users through solutions and restoring productivity quickly.
Diagnose and resolve problems affecting Windows 10 and Windows 11 desktop environments, escalating more complex incidents when needed.
Support user accounts and access needs within an Active Directory domain while following company security and support procedures.
Respond to and manage service desk tickets with clear updates, accurate notes, and timely follow-through until each issue is closed.
Configure, troubleshoot, and maintain end-user equipment such as printers, handheld devices, mobile devices, and other common network-connected peripherals.
Document recurring issues, resolutions, and support activities to improve knowledge sharing and strengthen team efficiency.
Investigate underlying causes of technical problems and apply sound troubleshooting methods to prevent repeat incidents.
Work independently on assigned requests while collaborating with the broader IT team to maintain reliable support coverage and service quality.
Requirements
At least 3 years of experience in help desk, desktop support, or a similar end-user support role.
Hands-on experience supporting Microsoft Windows 10 and Windows 11 in a business environment.
Familiarity with Active Directory administration and supporting users in a domain-based network.
Proven ability to troubleshoot technical issues methodically and resolve support tickets effectively.
Strong verbal and written communication skills with the ability to explain technical information in a clear, detail-focused manner.
Demonstrated commitment to customer service, with a patient and approachable style when assisting users.
Strong organizational skills and attention to detail, including the ability to maintain accurate documentation.
CompTIA A+ certification is valued but not required.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 04951-0013510875
- Posted 8 hours ago
Never miss an opportunity! Create an alert based on the job you applied for.