Job Title: Manufacturing IT Support Engineer
Overview / Summary
We are seeking a Manufacturing IT Support Engineer to provide technical support for IT applications, infrastructure, operating systems, and end-user productivity tools in a manufacturing environment. The role involves troubleshooting technical issues, supporting plant-floor systems, maintaining network and server infrastructure, and collaborating with cross-functional IT and business teams to ensure reliable manufacturing operations.
The ideal candidate will have a strong interest in IT operations, manufacturing technology, and continuous improvement, along with the ability to work in a fast-paced, multi-shift production environment.
Key Responsibilities
- Provide IT application, infrastructure, operating system, and end-user productivity tool support across manufacturing operations.
- Support a multi-shift manufacturing environment, including flexible hours and weekend production support as needed.
- Troubleshoot and resolve technical issues involving plant-floor applications, infrastructure, and manufacturing systems.
- Coordinate with corporate IT teams and business stakeholders to prioritize technical improvements.
- Support incident management, issue triage, business continuity plans, escalations, and technical problem resolution.
- Collaborate with globally distributed support teams, including database administration, server operations, network operations, and operations control.
- Support local network equipment in a Cisco-based environment.
- Maintain and support physical and virtual servers in Windows and Linux environments.
- Assist with the integration and long-term maintenance of applications and hardware.
- Support the deployment and expansion of industrial Internet of Things (IIoT), software-defined networking, mobile devices, iOS, and Android-based technologies.
- Assist IT management with coordinating assignments and workloads.
- Develop, maintain, and share accurate technical support documentation.
- Identify, investigate, and resolve technical problems while supporting continuous improvement initiatives.
Required Qualifications
- High school diploma or GED; a two-year or higher college degree is preferred.
- Knowledge of IT operations, IT support, technical troubleshooting, operations support systems, and technical customer support, or the willingness to develop these skills quickly.
- Experience with or willingness to learn Microsoft Windows and Linux server administration.
- Experience with or willingness to learn Cisco routers and switches, including basic staging, troubleshooting, and cabling.
- Familiarity with or willingness to learn Cisco software-defined architecture (SDA), including troubleshooting and implementation.
- Experience with or willingness to learn Microsoft SharePoint, Azure/Intune, Active Directory/ADFS, and VMware vSphere.
- Experience with or willingness to learn Microsoft Windows client operating systems and Microsoft Office 365.
- Experience supporting or willingness to learn Apple iOS devices, iPhones, iPads, and Android devices.
- Experience supporting computers, printers, handheld terminals, monitors, and other IT peripherals, or the willingness to develop these skills.
- Strong written and verbal communication skills.
- Ability to manage multiple tasks and projects effectively.
- Ability to communicate technical information clearly to audiences with varying levels of technical expertise.
- Self-motivation, initiative, reliability, dependability, and punctuality.
- Willingness to learn new technologies and adapt to changing business and technical requirements.
- Ability to work effectively in a high-pressure production environment and support 24/7 manufacturing operations.
- Ability to work in a semi-tempered manufacturing environment that may involve hot, cold, and dirty conditions.
- Ability to safely lift 50 pounds without assistance and walk 1 2 miles per shift.
Preferred Qualifications
- Plant-floor manufacturing experience.
- Plant-floor automation experience, including Rockwell control systems and programmable logic controllers (PLCs).
- PowerShell scripting experience.
- Four-year undergraduate degree.
What Makes HTC A Great Place To Build Your Future
HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
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