Role: Business Analyst with Field Workforce Management (FWM) (Field Mobile Workforce / Salesforce Field Service / Oracle Field Service TOA / ClickSoftware / ServiceNow FSM / IFS Clevest)
Location: Maryland Heights, MO 63043 (100% Onsite | Face-to-Face Interview Mandatory)
Duration: 12 Months Contract (Target Start: 10/01/2026 - End: 12/31/2026+)
Pay Rate: $58.00/hr W2 | $63.00/hr C2C Max
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Professional Job Description
Seeking an experienced Field Workforce Management (FWM) Business Analyst / Technology Specialist with 8 to 10 years of experience for a 12-month contract role in Maryland Heights, MO 63043 (100% Onsite; Face-to-Face Interview Mandatory).
The candidate will be responsible for gathering requirements, analyzing business processes, and optimizing field-dispatch workforce management tools.
This hands-on role requires deep domain expertise in field/mobile workforce management (specifically excluding contact center agent scheduling) across enterprise platforms such as Salesforce Field Service, Oracle Field Service (TOA), ClickSoftware, ServiceNow FSM, or IFS Clevest.
#Key Responsibilities
Field Workforce Management Analysis: Analyze, design, and optimize mobile field workforce management workflows, focusing specifically on technician scheduling, route/dispatch optimization, appointment capacity planning, and geofenced job execution.
FWM Tool Configuration & Support: Evaluate and configure enterprise field service management tools (Salesforce Field Service, Oracle Field Service/TOA, ClickSoftware, ServiceNow FSM, or IFS Clevest) to support field service technicians.
Business Process Engineering & Investigation: Conduct root-cause investigations of operational field dispatch bottlenecks, map current/future-state operational workflows, and translate complex field operations needs into functional specifications and user stories.
Testing, Integration & User Acceptance: Lead functional testing, define UAT test scenarios, validate field mobile application integrations, and ensure seamless communication between field dispatch teams and back-office operations.
Stakeholder Management & Training: Collaborate directly with operations leads, field supervisors, dispatchers, and IT development teams to drive operational efficiency and user adoption.
#Required Qualifications
Core Business Analysis Experience: 8 to 10 years of dedicated experience as an IT Business Analyst / Technology Specialist in analytics and operational systems.
Domain Expertise: Explicit background in Field/Mobile Workforce Management (FWM). Note: Candidates with contact center/call center agent scheduling experience only will not qualify.
FWM Tool Mastery: Hands-on experience with field-dispatch tools such as Salesforce Field Service, Oracle Field Service (TOA), ClickSoftware, ServiceNow FSM, or IFS Clevest.
Key Functional Capabilities: Demonstrated proficiency in technician scheduling, route/dispatch optimization, appointment capacity management, and geofenced job execution.
Interview & Work Setup: Face-to-Face (F2F) Interview Mandatory; 100% Onsite commitment in Maryland Heights, MO 63043.
