At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.
This position is not eligible for immigration and/or be legally authorized to work in the United States without current or future sponsorship by Jabil. Applicants requiring sponsorship will not be considered.
JOB SUMMARY
How Will You Make an Impact?
In this role as an IT Support Technician, you will support both a new factory startup and an existing factory facility. You are expected to operate in a dynamic, fast-changing environment where systems, processes, and infrastructure are being established. You will play a hands-on role in site IT bring-up, support early production ramp activities, and work closely with IT leadership, facilities, vendors, and manufacturing teams during startup and steady-state operations.
Location: On-site - Byhalia, MS and Memphis, TN facilities
Shifts: Flexibility to work 1st, 2nd, 3rd, and Weekend shifts on 3-month rotational basis
What Will You Do?
Core Support Responsibilities
Load and verify software packages
Troubleshoot and resolve end-user issues
Install and configure PCs and peripherals
Resolve site-level incident management requests
Populate Knowledge Database and Configuration Management Database where appropriate
Emphasize management of queues and adherence to SLAs and KPIs
Install and configure PCs (imaging)
Troubleshoot basic issues with scanners (MES / SAP RF)
Provide phone-based or remote support for offsite users
Purchase software and hardware via PO process
Administer user accounts using Active Directory
Support mobile device enrollment, configuration, and basic troubleshooting (corporate smartphones and tablets)
Provide maintenance and support of Audio/Visual equipment
Perform baseline support for standard IT applications
Monitor Service Desk queues and resolve tickets in a timely manner
Install, identify, and repair hardware and peripheral components
Simulate or recreate user issues to resolve operating difficulties
Maintain inventory of computer parts and logs of repairs
Provide training and technical assistance to users
Startup & Factory Ramp Responsibilities
Support IT infrastructure and end-user readiness activities during factory build, commissioning, and early production ramp
Assist with initial deployment of IT equipment, workstations, printers, scanners, and shared devices across office and manufacturing floor environments
Operate effectively in a startup environment with evolving processes, incomplete documentation, and shifting priorities
Work hands-on in factory, warehouse, and construction-adjacent environments as systems and work areas are brought online
Support non-standard schedules, including extended hours or weekends, during critical startup and production milestones
Partner closely with IT leadership, facilities, manufacturing engineering, and external vendors to resolve issues impacting startup timelines
Identify gaps, risks, or recurring issues during ramp and proactively escalate or propose improvements
Continuous Improvement & Professional Expectations
Participate in the exchange of ideas and information within the department
Ask questions and encourage input from team members
Provide regular updates to appropriate managers
Identify creative ways to reduce cost and improve efficiency
Drive continuous improvement through trend analysis and metrics
Ensure procedures and work instructions are efficient and not redundant
Demonstrate strong customer service and sense of urgency
Maintain discretion and confidentiality of IT systems and data
Understand and embrace business and IT strategic direction
Follow all corporate, regional, and site security, safety, and health policies
How Will You Get Here?
Education & Experience
High School diploma and 1-2 years of experience, or equivalent combination of education and experience
Active Directory experience
Experience troubleshooting network issues, VLAN's and VPNs
Experience imaging new computer systems
Experience with factory-floor shared devices - label printers & RF scanners
Knowledge of Microsoft applications and utilities
A+ certification desired
Preferred for Startup Environments
Experience supporting manufacturing, factory floor, or warehouse IT
Hands-on experience with new site deployments, refreshes, or large-scale rollouts
LANGUAGE & SKILL REQUIREMENTS
Strong customer service and communication skills (verbal and written)
Service-oriented attitude with sense of urgency
Ability to work independently and prioritize based on business impact
Time management and analytical troubleshooting skills
Ability to understand basic network and system architecture
Willingness to provide on-call support and adapt to startup demands
PHYSICAL REQUIREMENTS
Prolonged use of computer equipment
Ability to sit or stand for extended periods
Ability to lift up to 25 lbs regularly and up to 50 lbs occasionally
Frequent walking between office and manufacturing floor areas
WORK ENVIRONMENT
Office and manufacturing floor environment
Exposure to moderate noise levels
Startup phase may include time spent in partially constructed or transitioning work areas
BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver's license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (, the Federal Trade Commission identity theft hotline ( and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.
Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.
Accessibility Accommodation
If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to or calling with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10121048
- Position Id: abfbc75df4cdc08196cc2cc2ed2787dd
- Posted 2 hours ago
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