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Functional o9 Lead (Go-Live Support & Hypercare)

Info Way Solutions

Menlo Park, California • Today

Easy Apply

Full-time

100 - 110

Job Details

Skills

API
Auditing
Batch Processing
Business Planning
Business Process
CaliberRM
Collaboration
Communication
Data Integration
Data Integrity
Data Mapping
Debugging
Functional Management
IT Management
Issue Resolution
Issue Tracking
Leadership
Management
Middleware
MuleSoft
Network Layer
Optimization
Production Support
Release Management
Root Cause Analysis
Soft Skills
Stakeholder Management
Supply Chain Planning
Supply Management
Workflow
optimizing o9 Digital Brain
Go-Live Execution
o9 Functional Mastery

API
Auditing
Batch Processing
Business Planning
Business Process
CaliberRM
Collaboration
Communication
Data Integration
Data Integrity
Data Mapping
Debugging
Functional Management
IT Management
Issue Resolution
Issue Tracking
Leadership
Management
Middleware
MuleSoft
Network Layer
Optimization
Production Support
Release Management
Root Cause Analysis
Soft Skills
Stakeholder Management
Supply Chain Planning
Supply Management
Workflow
optimizing o9 Digital Brain
Go-Live Execution
o9 Functional Mastery

Summary

Position Overview

We are urgently seeking a high-caliber Functional o9 Lead to provide critical Go-Live support and Hypercare stabilization for enterprise o9 Digital Brain production systems. The ideal candidate will possess deep functional expertise in o9 supply chain planning platform workflows, paired with a solid working knowledge of middleware integrations (specifically MuleSoft).

Post-hypercare, this individual will transition into owning and managing all ongoing L3 operational support, feature enhancements, system optimization, and change requests for the o9 ecosystem.

Key Responsibilities

Go-Live & Hypercare Support: Lead stabilization, triage, and issue resolution for o9 Digital Brain production systems during post-implementation hypercare.
Middleware Integration Oversight: Debug, monitor, and troubleshoot data integration flows between o9 and enterprise source/target systems via MuleSoft middleware.
Application Ownership & Enhancements: Serve as the primary Functional Lead owning end-to-end o9 support operations, release planning, enhancement requests, and business process improvements.
Incident & Ticket Resolution: Partner with technical teams to resolve complex functional bugs, data reconciliation gaps, model execution errors, and integration failures within strict SLAs.
Stakeholder Management: Collaborate with cross-functional business stakeholders, IT leadership, and external partners to translate complex business needs into o9 system functional specifications.
Continuous System Optimization: Audit system usage, monitor batch processing performance, and refine o9 demand/supply/IBP planning models to ensure data integrity and user adoption.

Required Qualifications & Technical Skills

Core Experience & Expertise

o9 Functional Mastery: Extensive experience as a Functional Lead configuring, supporting, and optimizing o9 Digital Brain (Supply Chain Planning, Demand/Supply Management, Integrated Business Planning).
Integration Protocols: Strong working knowledge of MuleSoft middleware for enterprise data synchronization, API integration workflows, and data mapping troubleshooting.
Go-Live Execution: Proven track record of managing high-pressure Go-Live support, hypercare phases, and post-implementation stabilization.
Production Support Ownership: Experience managing production support ticket queues, root-cause analysis, and platform enhancement release cycles.

Soft Skills & Soft Requirements

Strong leadership capabilities with the ability to own and resolve escalation issues independently.
Excellent verbal and written communication skills to interact directly with business managers and enterprise tech leads.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90769335A
Position Id: 9068179
Posted 7 hours ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Girish Tanwar

Recruiter @ Info Way Solutions

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Menlo Park, California

•

Today

Functional o9 Lead Production Support / Hypercare Location: Menlo Park, CA - Onsite Employment Type: Contract Priority: Urgent Position Overview We are seeking an experienced Functional o9 Lead to lead production go-live support, stabilization, hypercare, ongoing production support, and enhancements for the o9 Digital Brain platform. The ideal candidate will have strong hands-on functional experience with o9 Digital Brain, deep knowledge of supply chain planning, and experience supporting

Easy Apply

Full-time

o9 Supply Planning Techno-Functional Lead / Consultant

Sunnyvale, California

•

14d ago

O9 Techno-functional Lead/Consultant:Location: Sunnyvale, CA/ Austin, TX Introduction: As an o9 Techno-functional Lead/Consultant, you will play a key role in implementing and configuring o9 Solutions to meet business requirements. Your responsibilities will include customizing planning configurations, designing user-friendly interfaces, optimizing workflows, and providing support to Client Success teams. Additionally, you will lead a team of o9 Configuration Consultants, ensuring quality and co

Easy Apply

Contract, Third Party

Depends on Experience

Functional o9 lead

Menlo Park, California

•

14d ago

Functional o9 lead Location: Menlopark, CA Client: CTS Functional o9 lead to build the additional scope of work on Postponement and MEIO.The o9 postponement go-live requires hypercare through 9/30, but with full SKU ramp targeting the same date and GTK only testable from 9/6, we anticipate needing support beyond the standard 1-month window to ensure stable OK2USE by 9/30. MEIO design planned to kicks off in H2 as an EP COE-led, business-critical initiative it needs dedicated AM bandwidth that c

Easy Apply

Contract, Third Party

Depends on Experience

Functional o9 Lead

Menlo Park, California

•

8d ago

Functional o9 Lead Postponement & MEIO Location: Menlo Park, CA West CoastExperience:- 10+ to 12+ Must-Have Skills:o9 SolutionsStrong Functional o9 ExpertiseSupply Chain PlanningPostponementMEIOHypercare & Production SupportSKU Ramp / Deployment SupportFunctional DesignBusiness-Critical Supply Chain InitiativesStakeholder ManagementKey Requirement: Looking for a strong Functional o9 Lead to support the additional scope of work around Postponement and MEIO. The o9 Postponement go-live requires hy

Easy Apply

Contract, Third Party

$70 - $75

Job Details

Skills

API
Auditing
Batch Processing
Business Planning
Business Process
CaliberRM
Collaboration
Communication
Data Integration
Data Integrity
Data Mapping
Debugging
Functional Management
IT Management
Issue Resolution
Issue Tracking
Leadership
Management
Middleware
MuleSoft
Network Layer
Optimization
Production Support
Release Management
Root Cause Analysis
Soft Skills
Stakeholder Management
Supply Chain Planning
Supply Management
Workflow
optimizing o9 Digital Brain
Go-Live Execution
o9 Functional Mastery

API
Auditing
Batch Processing
Business Planning
Business Process
CaliberRM
Collaboration
Communication
Data Integration
Data Integrity
Data Mapping
Debugging
Functional Management
IT Management
Issue Resolution
Issue Tracking
Leadership
Management
Middleware
MuleSoft
Network Layer
Optimization
Production Support
Release Management
Root Cause Analysis
Soft Skills
Stakeholder Management
Supply Chain Planning
Supply Management
Workflow
optimizing o9 Digital Brain
Go-Live Execution
o9 Functional Mastery

Summary

Position Overview

Post-hypercare, this individual will transition into owning and managing all ongoing L3 operational support, feature enhancements, system optimization, and change requests for the o9 ecosystem.

Key Responsibilities

Go-Live & Hypercare Support: Lead stabilization, triage, and issue resolution for o9 Digital Brain production systems during post-implementation hypercare.
Middleware Integration Oversight: Debug, monitor, and troubleshoot data integration flows between o9 and enterprise source/target systems via MuleSoft middleware.
Application Ownership & Enhancements: Serve as the primary Functional Lead owning end-to-end o9 support operations, release planning, enhancement requests, and business process improvements.
Incident & Ticket Resolution: Partner with technical teams to resolve complex functional bugs, data reconciliation gaps, model execution errors, and integration failures within strict SLAs.
Stakeholder Management: Collaborate with cross-functional business stakeholders, IT leadership, and external partners to translate complex business needs into o9 system functional specifications.
Continuous System Optimization: Audit system usage, monitor batch processing performance, and refine o9 demand/supply/IBP planning models to ensure data integrity and user adoption.

Required Qualifications & Technical Skills

Core Experience & Expertise

o9 Functional Mastery: Extensive experience as a Functional Lead configuring, supporting, and optimizing o9 Digital Brain (Supply Chain Planning, Demand/Supply Management, Integrated Business Planning).
Integration Protocols: Strong working knowledge of MuleSoft middleware for enterprise data synchronization, API integration workflows, and data mapping troubleshooting.
Go-Live Execution: Proven track record of managing high-pressure Go-Live support, hypercare phases, and post-implementation stabilization.
Production Support Ownership: Experience managing production support ticket queues, root-cause analysis, and platform enhancement release cycles.

Soft Skills & Soft Requirements

Strong leadership capabilities with the ability to own and resolve escalation issues independently.
Excellent verbal and written communication skills to interact directly with business managers and enterprise tech leads.

Dice Id: 90769335A
Position Id: 9068179
Posted 7 hours ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Girish Tanwar

Recruiter @ Info Way Solutions

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Menlo Park, California

•

Today

Easy Apply

Full-time

o9 Supply Planning Techno-Functional Lead / Consultant

Sunnyvale, California

•

14d ago

Easy Apply

Contract, Third Party

Depends on Experience

Functional o9 lead

Menlo Park, California

•

14d ago

Easy Apply

Contract, Third Party

Depends on Experience

Functional o9 Lead

Menlo Park, California

•

8d ago

Easy Apply

Contract, Third Party

$70 - $75

Functional o9 Lead (Go-Live Support & Hypercare)

Skills

Summary

Position Overview

Key Responsibilities

Required Qualifications & Technical Skills

Core Experience & Expertise

Soft Skills & Soft Requirements

Dice Job Match Score™

Girish Tanwar

Similar Jobs

Functional o9 Lead (Go-Live Support & Hypercare)

Job Details

Skills

Summary

Position Overview

Key Responsibilities

Required Qualifications & Technical Skills

Core Experience & Expertise

Soft Skills & Soft Requirements

Dice Job Match Score™

Girish Tanwar

Similar Jobs