Functional o9 Lead (Go-Live Support & Hypercare)

Position Overview

We are urgently seeking a high-caliber Functional o9 Lead to provide critical Go-Live support and Hypercare stabilization for enterprise o9 Digital Brain production systems. The ideal candidate will possess deep functional expertise in o9 supply chain planning platform workflows, paired with a solid working knowledge of middleware integrations (specifically MuleSoft).

Post-hypercare, this individual will transition into owning and managing all ongoing L3 operational support, feature enhancements, system optimization, and change requests for the o9 ecosystem.

Key Responsibilities

• Go-Live & Hypercare Support: Lead stabilization, triage, and issue resolution for o9 Digital Brain production systems during post-implementation hypercare.

• Middleware Integration Oversight: Debug, monitor, and troubleshoot data integration flows between o9 and enterprise source/target systems via MuleSoft middleware.

• Application Ownership & Enhancements: Serve as the primary Functional Lead owning end-to-end o9 support operations, release planning, enhancement requests, and business process improvements.

• Incident & Ticket Resolution: Partner with technical teams to resolve complex functional bugs, data reconciliation gaps, model execution errors, and integration failures within strict SLAs.

• Stakeholder Management: Collaborate with cross-functional business stakeholders, IT leadership, and external partners to translate complex business needs into o9 system functional specifications.

• Continuous System Optimization: Audit system usage, monitor batch processing performance, and refine o9 demand/supply/IBP planning models to ensure data integrity and user adoption.

Required Qualifications & Technical Skills

Core Experience & Expertise

• o9 Functional Mastery: Extensive experience as a Functional Lead configuring, supporting, and optimizing o9 Digital Brain (Supply Chain Planning, Demand/Supply Management, Integrated Business Planning).

• Integration Protocols: Strong working knowledge of MuleSoft middleware for enterprise data synchronization, API integration workflows, and data mapping troubleshooting.

• Go-Live Execution: Proven track record of managing high-pressure Go-Live support, hypercare phases, and post-implementation stabilization.

• Production Support Ownership: Experience managing production support ticket queues, root-cause analysis, and platform enhancement release cycles.

Soft Skills & Soft Requirements

• Strong leadership capabilities with the ability to own and resolve escalation issues independently.

• Excellent verbal and written communication skills to interact directly with business managers and enterprise tech leads.