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Job Title: Communications, Professional
Location: Minneapolis, MN
Duration: Contract - 6 months
Pay Range: $40/hr $46/hr (W2)
Job ID: 408743
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description
We are seeking a Social Media Community Manager to join our dynamic team. The ideal candidate will have strong experience in community engagement, social listening, and brand voice development and a proven ability to turn online conversations into actionable insights that strengthen reputation and drive engagement.
Responsibilities:
- Manage daily community engagement across brand social channels, including posting, commenting, listening, and elevating conversations.
- Monitor comments, messages, mentions, and conversations to maintain timely awareness.
- Respond to consumers in an on-brand, thoughtful manner and follow escalation guidelines when needed.
- Identify opportunities to strengthen engagement and brand affinity through proactive interaction.
- Spot emerging themes, risks, and cultural moments and share findings with key partners.
- Help maintain a clear and consistent brand voice across platforms.
- Partner with Influencer & Content, Brand, and cross-functional teams to support campaign priorities.
- Provide input on content themes, FAQs, and messaging based on community feedback.
- Track community trends, sentiment, and consumer questions to inform planning.
- Translate social conversation into insights and recommendations for the broader team.
- Partner with the Influencer & Content team on brainstorms and convert insights into ideas.
- Support reporting on engagement and community health metrics.
- Follow moderation guidelines and community management best practices.
Required Skills & Qualifications:
- Current college student or recent graduate in marketing, communications, journalism, PR, or a related field.
- 2+ years of experience managing a social account for a club, campus organization, small business, or personal project.
- Strong writing skills with attention to tone and detail.
- Interest in social media, brand storytelling, and digital culture.
- Familiarity with Instagram, TikTok, Facebook, X, Pinterest, or LinkedIn.
- Good judgment and professionalism in public-facing communication.
- Organizational skills with comfort managing multiple priorities.
- Eagerness to learn, take feedback, and grow in a fast-moving environment.
Preferred Skills:
- Experience identifying trends, cultural moments, or emerging conversation themes online.
- Experience turning community observations into content ideas or recommendations.
- Familiarity with social listening, community management, or reporting tools.
Why BCforward?
At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:
- Competitive compensation and benefits.
- Opportunities for growth with global clients.
- A supportive, inclusive culture that values innovation and people.
- Exposure to cutting-edge technologies and projects.
What You Will Gain From This Role
- Hands-on exposure to how brands manage and grow social communities.
- Experience with brand voice, engagement strategy, and escalation processes.
- Understanding of how online conversation informs business insight.
- Collaboration with cross-functional teams and agency partners.
About Our Commitment
BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Interested? Apply Now!
If this sounds like the right opportunity for you, please apply with your most recent resume.
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