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Desktop Support Technician L2

USEReady

Boston, Massachusetts • Today

Easy Apply

Contract

Depends on Experience

Desktop Support Technician II

Pyramid Consulting, Inc.

Boston, Massachusetts • 10d ago

Easy Apply

Contract

30 - 31

Desktop Support Technician / Onsite in Scottsdale

Motion Recruitment Partners, LLC

Remote • Today

Easy Apply

Contract

$25 - $29

Desktop Support Technician

The MathWorks

Natick, Massachusetts • Today

Full-time

USD 47,199.00 - 70,800.00 per year

Desktop Support Technician

Excelitas Technologies

Billerica, Massachusetts • Today

Full-time

USD 25.00 - 45.00 per hour

Desktop Support Technician I

NCI Information Systems, Inc.

Remote • Today

Full-time

USD 22.22 per hour

Desktop Support Technician II (Virtual Service Tech)

NCI Information Systems, Inc.

Remote • Today

Full-time

USD 24.45 per hour

Desktop Support Technician I (Virtual Service Tech)

NCI Information Systems, Inc.

Remote • Today

Full-time

USD 22.22 per hour

Senior Desktop Technician - Executive Support

University of Massachusetts Medical School

Worcester, Massachusetts • Today

Full-time

USD 70,000.00 - 85,000.00 per year

Desktop Support Engineer

Vaco by Highspring

Remote • Yesterday

Easy Apply

Contract

$30

Desktop Support Engineer L1 - PR

Blue Mantis

Remote • Today

Full-time

USD 21.00 - 25.00 per hour

ICT Support Technician-Lewisville,TX

Motion Recruitment Partners, LLC

Remote or Lewisville, Texas • Today

Easy Apply

Contract

Job Details

Skills

Desktop Support
L2
MAC & Windows
A+

Summary

Job Title: Desktop Support Technician L2

Location: Boston, MA

Duration: 12+ months contract

Note: L2 Desktop Support Technician

who has prior experience in desktop support, including troubleshooting support for MAC & Windows.

Primary Responsibilities:

Monitor computer hardware performance and diagnose system issues
Upgrade computers through the addition of new hardware, such as additional RAM or a new disk drive
Replace worn or defective parts and clean computer hardware according manufacturers specifications
Perform testing of equipment that has been repaired, prior to returning the equipment to the user
Set up new configurations for computers including OS image deployment
Install, configure, and upgrade software applications including rollout project
Troubleshoot and resolve software application and OS related problems
Track and route problems and requests tickets while thoroughly documenting actions and resolutions
Serve as escalation point of contact, identify, prioritize, and further escalate situations requiring urgent attention
Perform system health check and mitigation to meet software and security standards including encryption, patching, and backup

Knowledge and Skill Requirements:

Extensive experience of supporting Office 365
Preferred Certification: Dell, HP, Apple

Key Competencies:

Core Client Hardware and Software Environment to include (but not limited to) - Lenovo Think pad laptops, MAC Books, MAC OS, Microsoft Windows 10 OS, Microsoft Office 365 / 2011/ 2016, Crash plan, McAfee AV / ePO, Cisco AnyConnect VPN, Adobe Suite, Ping ID, SCCM, Casper
Advanced technical skills in installation and troubleshooting of relevant software and hardware
Knowledge and experience of customer IT service delivery, ticketing, and knowledge-based systems
A+ certification or equivalent years of experience
Positive attitude and collaborative approach in working within a team environment
Ability to lead coordination efforts and manage workload efficiencies
Strong customer service skills
Strong oral and written communications
Ability to learn and adapt quickly to changes
Critical thinking and analytical capabilities in troubleshooting and problem solving
Planning, organizing and prioritizing skills
Attention to detail
Ability to be flexible and handle stressful situations at times

Vimal Charan

Phone: | Mob:

Email:

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: designnj1
Position Id: 9069648
Posted 1 hour ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Vimal Charan

Recruiter @ USEReady

View Profile

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Similar Jobs

Desktop Support L1

Bedford, Massachusetts

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Today

Responsibilities: Provides second-line investigation and diagnosis. Resolves and closes incidents/service requests as per the procedures & allocated timelines Logs relevant incident/service request details as per process in ITSM tool. Communicates with client regarding incident progress Ensures tickets are updated at all times until issues are resolved Complies with Quality Health Safety Environment (QHSE) and IT policies Liaises with clients, IT support groups, and 3rd party providers when nece

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IT Technician -Montreal Canada - Remote

Remote

•

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IT Technician -Montreal Canada - Remote Department: Blue Mantis Employment Type: Full Time Location: Hybrid Description Blue Mantis is looking to add another member to our growing team. This is an exciting position that is fast paced, requires proficient troubleshooting skills, and candidates must have excellent customer service skills and patience. As an IT Technician you will be responsible to provide support to various Blue Mantis clients remotely. Key Responsibilities Troubleshoot hardwa

Full-time

Student IT Support Technician

Kansas

•

Today

Job Description 30% - Provide support to campus support staff when requested. 20% - Install, upgrade, image, and configure computer hardware and software. 20% - Troubleshoot hardware and software issues. 10% - Maintain accurate hardware inventory. 10% - Provide basic technical support via phone, email, chat, or in person. 5% - Create and update support tickets in ticket management system. 5% - Perform special projects and other duties as assigned. Disclaimer The University of Kansas pro

Full-time

USD 15.00 per hour

IT Technician - VT - Hybrid

No location provided

•

Today

IT Technician - VT - Hybrid Department: Blue Mantis Employment Type: Full Time Location: Hybrid Description Blue Mantis is looking to add another member to our growing team. This is an exciting position that is fast paced, requires proficient troubleshooting skills, and candidates must have excellent customer service skills and patience. As an IT Technician you will be responsible to provide support to various Blue Mantis clients remotely or onsite. Key Responsibilities Troubleshoot hardware

Full-time

Job Details

Skills

Desktop Support
L2
MAC & Windows
A+

Summary

Job Title: Desktop Support Technician L2

Location: Boston, MA

Duration: 12+ months contract

Note: L2 Desktop Support Technician

who has prior experience in desktop support, including troubleshooting support for MAC & Windows.

Primary Responsibilities:

Monitor computer hardware performance and diagnose system issues
Upgrade computers through the addition of new hardware, such as additional RAM or a new disk drive
Replace worn or defective parts and clean computer hardware according manufacturers specifications
Perform testing of equipment that has been repaired, prior to returning the equipment to the user
Set up new configurations for computers including OS image deployment
Install, configure, and upgrade software applications including rollout project
Troubleshoot and resolve software application and OS related problems
Track and route problems and requests tickets while thoroughly documenting actions and resolutions
Serve as escalation point of contact, identify, prioritize, and further escalate situations requiring urgent attention
Perform system health check and mitigation to meet software and security standards including encryption, patching, and backup

Knowledge and Skill Requirements:

Extensive experience of supporting Office 365
Preferred Certification: Dell, HP, Apple

Key Competencies:

Core Client Hardware and Software Environment to include (but not limited to) - Lenovo Think pad laptops, MAC Books, MAC OS, Microsoft Windows 10 OS, Microsoft Office 365 / 2011/ 2016, Crash plan, McAfee AV / ePO, Cisco AnyConnect VPN, Adobe Suite, Ping ID, SCCM, Casper
Advanced technical skills in installation and troubleshooting of relevant software and hardware
Knowledge and experience of customer IT service delivery, ticketing, and knowledge-based systems
A+ certification or equivalent years of experience
Positive attitude and collaborative approach in working within a team environment
Ability to lead coordination efforts and manage workload efficiencies
Strong customer service skills
Strong oral and written communications
Ability to learn and adapt quickly to changes
Critical thinking and analytical capabilities in troubleshooting and problem solving
Planning, organizing and prioritizing skills
Attention to detail
Ability to be flexible and handle stressful situations at times

Vimal Charan

Phone: | Mob:

Email:

Dice Id: designnj1
Position Id: 9069648
Posted 1 hour ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Vimal Charan

Recruiter @ USEReady

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Desktop Support L1

Bedford, Massachusetts

•

Today

Full-time

IT Technician -Montreal Canada - Remote

Remote

•

Today

Full-time

Student IT Support Technician

Kansas

•

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Full-time

USD 15.00 per hour

IT Technician - VT - Hybrid

No location provided

•

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Full-time