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Desktop Support Technician

Natick, MA, US • Posted 30+ days ago • Updated 6 hours ago

Full Time

On-site

USD $47,199.00 - 70,800.00 per year

Fitment

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Job Details

Skills

Remote Support
Intranet
Teamwork
Laptop
Network
Management
Broadcasting
Digital Signage
Collaboration
Business Analysis
Business Analytics
Computer Science
Computer Engineering
Information Systems
Technical Support
Operating Systems
Microsoft
Computer Networking
Customer Focus
Customer Satisfaction
Unix
Linux
Microsoft SharePoint
WebEx
Audiovisual
AV

Summary

Job Summary

MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: ;br>
The Desktop Support Technician will perform all aspects of support related to the daily computing needs of MathWorks staff. He/she will provide support via phone, e-mail and Intranet as well as perform problem determination at the user's workstation.

MathWorks nurtures growth, appreciates inclusivity, encourages initiative, values teamwork, shares success, and rewards excellence.

Responsibilities

Install, configure, and troubleshoot computer systems and applications including desktops, laptops, network equipment, operating systems, desktop software and enterprise applications
Support online, on-premise, and off-site meetings and events
Set up and manage common-area systems such as conference room AV equipment, recording and broadcast systems, digital signage
Resolve help tickets accurately and in a timely manner. Adhere to SLAs and group practices.
Collaborate with team members and with other IT groups to resolve complex issues
Perform project work as assigned, e.g., document solutions, develop guidelines, investigate persistent problems, automate routine tasks

Minimum Qualifications

A bachelor's degree is required.

Additional Qualifications

BS/BA Degree in Computer Science, Computer Engineering, Information Systems or equivalent
2-3 years of IT support, including experience with networked PC equipment
Proficiency with Operating Systems and desktop software including the Microsoft ecosystem
Knowledge of networking principles, topology, and protocols
Customer focus and dedication to customer satisfaction
UNIX, Linux, Mac, SharePoint, Webex, AV knowledge a plus.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: mathw
Position Id: b1d637754e2ec7f24dafefd6ef62100d
Posted 30+ days ago

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