Desktop Support Technician

Natick, MA, US • Posted 1 day ago • Updated 33 minutes ago
Full Time
On-site
USD $47,199.00 - 70,800.00 per year
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Remote Support
  • Intranet
  • Teamwork
  • Laptop
  • Network
  • Management
  • Broadcasting
  • Digital Signage
  • Collaboration
  • Business Analytics
  • Business Analysis
  • Computer Science
  • Computer Engineering
  • Information Systems
  • Technical Support
  • Operating Systems
  • Microsoft
  • Computer Networking
  • Customer Focus
  • Customer Satisfaction
  • Unix
  • Linux
  • Microsoft SharePoint
  • WebEx
  • Audiovisual
  • AV

Summary

Job Summary

MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: ;br>
The Desktop Support Technician will perform all aspects of support related to the daily computing needs of MathWorks staff. He/she will provide support via phone, e-mail and Intranet as well as perform problem determination at the user's workstation.

MathWorks nurtures growth, appreciates inclusivity, encourages initiative, values teamwork, shares success, and rewards excellence.

Responsibilities

  • Install, configure, and troubleshoot computer systems and applications including desktops, laptops, network equipment, operating systems, desktop software and enterprise applications
  • Support online, on-premise, and off-site meetings and events
  • Set up and manage common-area systems such as conference room AV equipment, recording and broadcast systems, digital signage
  • Resolve help tickets accurately and in a timely manner. Adhere to SLAs and group practices.
  • Collaborate with team members and with other IT groups to resolve complex issues
  • Perform project work as assigned, e.g., document solutions, develop guidelines, investigate persistent problems, automate routine tasks

Minimum Qualifications

  • A bachelor's degree is required.

Additional Qualifications

  • BS/BA Degree in Computer Science, Computer Engineering, Information Systems or equivalent
  • 2-3 years of IT support, including experience with networked PC equipment
  • Proficiency with Operating Systems and desktop software including the Microsoft ecosystem
  • Knowledge of networking principles, topology, and protocols
  • Customer focus and dedication to customer satisfaction
  • UNIX, Linux, Mac, SharePoint, Webex, AV knowledge a plus.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: mathw
  • Position Id: b1d637754e2ec7f24dafefd6ef62100d
  • Posted 1 day ago
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