Job details
Domain
Performance and Support
Job field / Job profile
IT - Tool / system / telecom network administrator
Job title
IT Help Desk Support Specialist 3
Employment type
Permanent
Professional category
Employees / Staff
Part time / Full time
Full-time
Job description
Working under the direction of the IT Manager, the Help Desk Support is responsible for providing support to employees at Safran Test Cells.
This is done through the setup of computers and equipment, desk phone support, and user hardware and software issues. The Help Desk Support will contribute to organizational efforts by ensuring employee network access which includes assisting with password resets, network drives, Internet and VPN.
Essential Duties and Responsibilities:
Serve as the first point of contact for internal users seeking technical assistance in-person, over the phone or by email.
Receive, assign, prioritize, document and actively resolve requests in Safran Test Cells' tracking system.
Provide Level I support to resolve incidents and complete service requests including troubleshooting and upgrading computer hardware, software, and computers.
Install, configure and maintain new computers, phones, server applications and desktop hardware.
Install Windows updates and validate virus protection.
Perform troubleshooting of workstations, laptops and associated systems through diagnostic techniques and pertinent questions.
Direct unresolved issues to the next level of support personnel.
Actively participate in a continuous improvement culture providing recommendations and implementing enhancements to current methods and procedures.
Manage user accounts, permissions, emails and anti-virus.
Other duties as assigned.
The above position description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of the position. It is not to be construed as an exhaustive statement of job functions. The employee may be required to perform other job-related duties as requested. Position responsibilities are subject to change over time in order to accommodate changing organizational needs.
But what else? (advantages, specificities, etc.)
Qualifications
Demonstrated working knowledge of Windows 10 and MS Office Suite.
Ability to explain technical concepts and procedures to non-technical users.
Demonstrated knowledge of computer security procedures and protocols.
Knowledge in rebuilding workstations (Hardware and Software) and all aspects of troubleshooting
computer systems.
Self-motivated, driven, organized, detail oriented, able to multi-task, prioritize and excel in a fastpaced
environment.
Strong communication skills both verbal and written with a proven ability to be assertive yet
approachable delivering a positive experience with coworkers and management.
Demonstrate accuracy and thoroughness; looks for ways to improve and promote quality and
monitors own work to ensure quality is met.
Comfortable following written instructions for system configuration and testing.
Ability to determine computer problems and to coordinate hardware and/or software solutions.
Candidate skills & requirements
Education/Experience
Bachelor's degree or currently enrolled in Information Technology or related program preferred.
5 to 7 years of experience providing Help Desk Support.
Annual salary
75000-78000
Job location
Job location
North America, United States, Minnesota, Minneapolis
City (-ies)
651 Campus Drive MN 55112 New Brighton
Applicant criteria
Minimum education level achieved
Bachelor's Degree
Minimum experience level required
More than 5 years
ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency
No
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 80183282
- Position Id: 5da4f858eba06d2d9f33744f06499bac
- Posted 30+ days ago
