IT Help Desk Support Specialist 3

Job details

Domain

Performance and Support

Job field / Job profile

IT - Tool / system / telecom network administrator

Job title

IT Help Desk Support Specialist 3

Employment type

Permanent

Professional category

Employees / Staff

Part time / Full time

Full-time

Job description

Working under the direction of the IT Manager, the Help Desk Support is responsible for providing support to employees at Safran Test Cells.
This is done through the setup of computers and equipment, desk phone support, and user hardware and software issues. The Help Desk Support will contribute to organizational efforts by ensuring employee network access which includes assisting with password resets, network drives, Internet and VPN.

Essential Duties and Responsibilities:
Serve as the first point of contact for internal users seeking technical assistance in-person, over the phone or by email.
Receive, assign, prioritize, document and actively resolve requests in Safran Test Cells' tracking system.
Provide Level I support to resolve incidents and complete service requests including troubleshooting and upgrading computer hardware, software, and computers.
Install, configure and maintain new computers, phones, server applications and desktop hardware.
Install Windows updates and validate virus protection.
Perform troubleshooting of workstations, laptops and associated systems through diagnostic techniques and pertinent questions.
Direct unresolved issues to the next level of support personnel.
Actively participate in a continuous improvement culture providing recommendations and implementing enhancements to current methods and procedures.
Manage user accounts, permissions, emails and anti-virus.
Other duties as assigned.

The above position description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of the position. It is not to be construed as an exhaustive statement of job functions. The employee may be required to perform other job-related duties as requested. Position responsibilities are subject to change over time in order to accommodate changing organizational needs.

But what else? (advantages, specificities, etc.)

Qualifications
Demonstrated working knowledge of Windows 10 and MS Office Suite.
Ability to explain technical concepts and procedures to non-technical users.
Demonstrated knowledge of computer security procedures and protocols.
Knowledge in rebuilding workstations (Hardware and Software) and all aspects of troubleshooting
computer systems.
Self-motivated, driven, organized, detail oriented, able to multi-task, prioritize and excel in a fastpaced
environment.
Strong communication skills both verbal and written with a proven ability to be assertive yet
approachable delivering a positive experience with coworkers and management.
Demonstrate accuracy and thoroughness; looks for ways to improve and promote quality and
monitors own work to ensure quality is met.
Comfortable following written instructions for system configuration and testing.
Ability to determine computer problems and to coordinate hardware and/or software solutions.

Candidate skills & requirements

Education/Experience
Bachelor's degree or currently enrolled in Information Technology or related program preferred.
5 to 7 years of experience providing Help Desk Support.

Annual salary

75000-78000

Job location

Job location

North America, United States, Minnesota, Minneapolis

City (-ies)

651 Campus Drive MN 55112 New Brighton

Applicant criteria

Minimum education level achieved

Bachelor's Degree

Minimum experience level required

More than 5 years

ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency

No