The IT Project Manager / Technical Lead is responsible for end-to-end delivery of IT projects, acting as a single accountable owner to manage projects across application, infrastructure, security, and operations domains. The role integrates project management, business analysis, vendor management, and hands-on technical leadership, ensuring solutions are effectively designed, implemented, and delivered according to business requirements and IT standards. The candidate will also drive technological innovation and adoption (including AI and emerging technologies), bridging business needs with technical execution, while ensuring compliance, risk control, and operational sustainability.
Position Accountabilities:
Process
• Lead IT project lifecycle including feasibility study, requirements analysis, planning, execution, monitoring, and delivery
• Perform business analysis activities, including requirements elicitation, validation, documentation, and translation into technical solutions
• Oversee and participate in solution design, build, integration, testing, and implementation
• Ensure adherence to system development standards, architecture principles, and security controls
• Identify, assess, and resolve technical issues considering project progress, quality, and risk
• Conduct feasibility studies, POCs, and evaluation of new technologies (e.g., AI, automation, cloud)
• Drive continuous improvement and system modernization initiatives
• Collaborate closely with Head Office teams across region and time-zone, including participation in project and governance discussions meetings during evening hours.
People
• Liaise with business users to define scope, align requirements, and ensure successful delivery
• Act as key interface between business stakeholders, IT teams, and vendors
• Lead and coordinate cross-functional IT teams, including:
o Application development teams
o Infrastructure and operations teams
o Information security team
o Architecture and DevOps teams
• Guide teams and vendors in solution implementation and technical problem resolution
• Define communication plans and provide clear project status reporting to stakeholders
• Promote collaboration and alignment to achieve project objectives
Finance
• Manage project budgets (internal and external) and cost controls
• Work with procurement and finance teams on cost estimation, budgeting, and vendor contracts
• Monitor project financial performance and ensure alignment with approved budgets
Vendor Management
• Manage relationships with external vendors and service providers
• Oversee vendor selection, evaluation, contract execution, and performance
• Ensure vendor deliverables meet quality, security, and timeline expectations
• Challenge vendor solutions and implementation approach to ensure optimal outcomes
Technical Leadership & Innovation
• Serve as technical lead responsible for guiding and overseeing solution implementation with project teams and vendors
• Translate architecture and solution design into executable implementation plans
• Participate in hands-on technical discussions, troubleshooting, and key decision-making
• Ensure solutions are scalable, secure, and aligned with enterprise architecture
• Drive adoption of emerging technologies (e.g., AI, automation, cloud platforms)
• Identify opportunities to enhance systems, processes, and technology capabilities
Compliance & Risk Management
• Comply with all applicable regulations, internal policies, and IT governance standards
• Identify, assess, and mitigate risks across project lifecycle
• Ensure proper documentation, audit readiness, and adherence to control procedures
Others
• Perform any other duties as directed by supervisor
Competence Requirements:
Academic / Professional Qualifications / Experience
University graduate in Computer Science, Information Systems, Business Administration, or related discipline is preferred
Minimum 6-8 years’ experience in IT project management, system implementation, and business analysis which covers the following:
• Sound leadership, project management, interpersonal, analytical and presentation skills
• Proven experience delivering complex IT projects, preferably in banking or financial services
• Strong experience in requirements gathering, business analysis, and solution delivery
• Strong communication and report writing skills
• Self-motivated, detail-oriented, mature, independent with excellent decision-making skills
• Experience in managing IT vendors and outsourced delivery
• Good team player and able to work under pressure and tight schedules
• Exposure to core banking systems, digital banking, or enterprise platforms is an advantage
• Familiarity with emerging technologies (AI, automation, cloud services) is highly desirable
• Good command of both written and spoken English and Chinese.
Technical Knowledge (Enhanced Requirement)
• Strong knowledge of Windows Server and Active Directory domain environments
• Experience with virtualization technologies (e.g., VMware environment)
• Familiarity with endpoint security solutions (e.g., EDR/XDR, endpoint protection platforms)
• Understanding of enterprise IT infrastructure, network, and security architecture
• Experience in system integration across distributed environments
• Knowledge or exposure to AS400 systems is a plus
• Ability to review, challenge, and guide technical design and implementation approaches
Job Description
Job Related Skills Requirements
Communication Skills • Expresses ideas and complex messages clearly and concisely both orally and in writing
• Shares information so that relevant parties are informed and connected
• Actively listens to others and encourages expression of different viewpoints
Professionalism • Possesses the necessary professional knowledge and qualifications to perform job duties
• Wins the confidence of others through effective demonstration of expertise in his/her responsible areas and/or delivery of reliable work/service
• Adheres to the staff code of conduct and the professional code of ethics in related business/professional area(s)
Planning and Organizing • Identifies the tasks needed to accomplish the goals and develops plans to deliver the expected results
• Prioritizes the tasks according to their importance and urgency
• Organizes people and tasks in a systematic manner to ensure delivery of results according to the planned timelines
Management Skills • Manages tasks, people and processes effectively to enhance the quality, efficiency and productivity of the team
• Proactively identifies and removes obstacles that negatively impact team performance
• Motivates team members to contribute their best towards the Bank''''''''s goals
Problem Solving • Adopts a systematic approach to identify the key problem issue, analyze the root causes and generate solutions
• Able to creatively generate alternative solutions
• Anticipates the obstacles that may affect the effective implementation of a solution and develops countermeasures accordingly
Negotiation Skills • Apply effective communication skills to persuade others and facilitate win-win situations
• Builds consensus through give and take
• Good at gaining cooperation from others to obtain information and accomplish goals
Technical Skills • Shows technical proficiency in his/her responsible areas and applies his/her technical knowledge to help troubleshoot problems
• Brings important and up-to-date information relevant to his/her area of expertise to the team
• Understands the products, services and/or processes relevant to his/her job roles
Decision Making • Understands challenges of the business and uses sound judgment when deciding what to do
• Weighs options carefully and thoroughly
• Consider the needs of all stakeholders in complex situations
Project Management • Understands the importance and various nuances of project planning
• Meets project budgets and timeframes
• Successfully deals with difficult problems that may stall projects
Teamwork • Is a good team player with reasonable sensitivity to the feelings of others
• Is willing to compromise and accommodate the needs of others to facilitate agreements on issues as a team
• Demonstrates a positive attitude to collaborate with other teams with an aim to achieve the Bank’s goals
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