Mandatory Requirements
- A bachelor's degree from an accredited college or university in Computer Science, Systems Engineering, Applied Mathematics, Business Administration, Economics/Statistics, Telecommunications, Data Communications, or a related field; or an equivalent combination of education, training, and experience.
- Five years of progressively responsible experience in data processing, computer systems, applications, or a related IT field.
- Telecommunications background and experience for network services responsibilities.
- Knowledge of computer hardware, peripheral devices, communications systems, operating systems, and hardware capabilities.
- Experience providing technical support, troubleshooting hardware and software issues, resolving connectivity problems, and maintaining IT equipment.
- Ability to manage hardware and software deployments, maintain accurate asset inventories, and document service requests and incident resolution activities.
- Ability to work effectively in a data center or technical support environment and follow established operational procedures.
- Ability to work 100% on-site in Norwalk, Connecticut, with a flexible schedule that includes varying shifts and weekends to support 24/7 operations.
- Ability to maintain professional conduct, manage time effectively, and perform assigned duties accurately and promptly.
Desired Qualifications
- Experience working in a large-scale IBM Z10 mainframe environment.
- Familiarity with IPL, TSO, MVS, JES2, and CA7.
- Experience with IBM 4000, IBM 6500, and Canon VS 4400 systems.
- Experience installing and maintaining rack-mounted servers, network devices, KVM equipment, in-rack PDUs, and server hardware components.
- Familiarity with ServiceNow or similar IT service management and ticketing systems.
- Experience with data center operations, tape backups, off-site storage procedures, asset management, and inventory control.
- Knowledge of Microsoft Windows operating systems and Microsoft Office applications.
- Experience supporting desktop and laptop computers, printers, scanners, peripherals, and enterprise applications.
- Strong troubleshooting, problem-solving, documentation, customer service, and communication skills.
- Supervisory experience, particularly for operations specialty responsibilities.
Spruce Technology, Inc. is a mid-size, award-winning (Inc 5000, SmartCEO, Entrepreneur of the Year) technology services firm with a steadily growing portfolio of commercial and government clients. Spruce provides innovative technology solutions, specialized IT staff, and IT strategy consulting nationwide. Spruce maintains partnerships with major technology vendors and continually develops leading-edge offerings in service areas such as digital experience, data services, application development, infrastructure, cyber security, and IT staffing.
Spruce Technology, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Consistent with the Americans with Disabilities Act, it is the policy of Spruce Technology, Inc. to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.
