Our client is a global, multi-billion dollar investment firm known for world-class talent, cutting-edge technology, and a track record of exceptional results for leading investors worldwide over the past 30+ years. With offices in Chicago, New York City, Miami, London, and Hong Kong and 2,000+ employees globally, they're looking for a Senior Executive Support & AV Technician to own conference room technology and collaboration tools along with white-glove end user support across the firm.
This is a hands-on, high-visibility role for someone who takes pride in a meeting room that "just works" - every camera framed right, every call connecting on time, every touch panel responsive - while also being the go-to person when a senior exec's laptop, printer, or connection needs fixing fast. You'll operate independently and as part of a broader global team, with real ownership over AV standards across offices.
This is an onsite role 5 days per week in Midtown Manhattan, reflecting the fast-paced, high-touch nature of the environment. Free catered breakfast, lunch & snacks!!
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What You'll Own:
- Conference room AV setup, daily readiness, and break/fix support across all meeting spaces
- Troubleshooting Zoom, and Logitech conferencing hardware - cameras, codecs, mics, and touch panels
- Leading AV installs and special projects, including new room builds, upgrades, and equipment refreshes
- Live, white-glove AV support for high-profile global meetings - zero disruption is the standard, especially for senior leadership and cross-office calls
- Managing and troubleshooting Sedna (or similar) for meeting room scheduling and AV coordination
- Partnering with global IT and facilities teams to keep AV standards consistent across every office
- White-glove, high-touch end user support (tickets, email, phone) for staff, traders, and senior executives
- Diagnosing and resolving urgent hardware, software, and connectivity issues with a strong sense of urgency
- Supporting distributed teams on asset management, office moves, and hardware deployments
- Maintaining clear documentation and driving proactive problem management for firm-wide tech issues
What You Bring:
- Hands-on experience with conference room AV hardware - Logitech Rally/MeetUp systems, cameras, codecs, and touch panels
- Experience configuring and supporting Zoom Rooms devices, including firmware updates
- A track record of leading AV installs, room builds, and special projects end to end
- Experience supporting live, high-visibility meetings and executive-level AV needs with a zero-downtime mindset
- Familiarity with Sedna or similar meeting room scheduling/AV coordination platforms
- Strong desktop hardware, peripheral, and printer troubleshooting skills
- Comfort supporting Windows 10/11 environments and Microsoft Office applications (Outlook, Excel, Word, PowerPoint, OneNote)
- Working knowledge of device management tools (e.g., Microsoft Intune) and remote access basics (VPN, MFA)
- Bachelor's degree and/or 5+ years of relevant technical support experience preferred
- Exceptional customer service instincts including responsiveness, composure, attention to detail, and follow-through with VIP users
MMD Services Inc. is an equal opportunity employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.
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