Job DescriptionIn this high-impact role, you can step up as a tech leader and innovator by providing your knowledge and mentorship to infrastructure engineers. Lead teams towards excellence and demonstrate your skills as a leader.
As a Senior Manager of Infrastructure Engineering at JPMorganChase within the Consumer and Community Banking, you provide overall direction for team members and work on established and moderately complex issues within your specialization. Exercise independent judgement within defined parameters to determine appropriate actions to bring these issues to a resolution.
Job responsibilities - Serves in a leadership role for multiple technical teams and collaborates with others within the function, providing tasks, guidance and expectations as necessary
- Drives reuse-first adoption of enterprise-authorized AI capabilities within the work environment across teams to improve delivery speed and decision quality (e.g., accelerating issue analysis and documentation), with human-in-the-loop validation and appropriate handling of sensitive data.
- Anticipates the needs and potential dependencies of the broader team and identifies and takes action to mitigate and escalate issues to appropriate leadership
- Manages stakeholders and ensures teams deliver aligned projects in line with compliance standards, risk and security, service level agreements, and business requirements
- Applies relevant technical expertise, leadership and business knowledge to projects of moderate to large scope
- Contributes to decisions that influence staffing, budget, and relevant profit and loss
- Establishes standards for AI-assisted workflows used in delivery and operational routines, ensuring traceability and auditability and alignment to resiliency, security, and risk expectations.
Required qualifications, capabilities, and skills - Formal training or certification on infrastructure engineering concepts and 5+ years applied experience
- Strong knowledge of one or more infrastructure disciplines such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments
- Hands-on experience with AWS/Azure Cloud platforms and Python or other scripting tools
- Hands-on with Git, CI/CD pipelines, and DevOps deployment practices. Experience with reporting and dashboarding using at least one data visualization platform (e.g., Tableau). Experience with CMDB-type inventory management and reporting tools such as ServiceNow and with any observability platforms such as Splunk, Grafana, Dynatrace.
- Use Agile practices and backlog & prioritization tools such as Jira to plan, build and deliver the work. Turning Manual into automated workflows on a continuous basis
- Knowledge of how infrastructure assets (Cloud, on-prem, private Cloud, SaaS)are registered, stored, and tracked through end-to-end life cycle. Ability to shift from reactive to proactive methodologies to remediate and mitigate security risks. Strong background in Tech Risk & Controls oversight, monitoring, and reporting, with proven ability to execute controls framework activities in partnership with technology and risk stakeholders
- Understanding of ITAM lifecycle governance and how asset inventory and classification impact control effectiveness and findings
- Experience leading teams in the safe use of enterprise-authorized AI capabilities within the work environment for infrastructure engineering workflows, including validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted recommendations before adoption, escalate uncertainty appropriately, and ensure outcomes align to resiliency, security, and auditability expectations.
- Partner with Security, risk, control partners, and the technology teams as the primary ITAM subject matter expert. Experience managing, coaching, and mentoring teams, and fostering a high-performance culture within the team
About UsChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
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