Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
The Milestone Technologies Elite ServiceNow Practice is expanding, and they are currently seeking a ServiceNow System Administrator to join their team. The ServiceNow Administrator will play a crucial role in providing first-level support and technical assistance to users of the ServiceNow platform. This includes addressing technical queries, troubleshooting issues, and collaborating with other teams to resolve problems. The role also involves shadowing and documenting current processes and procedures, as well as communicating with the support team on required procedures:
Responsibilities
Triage incoming client contacts via monitored channels such as email, ServiceNow tickets, Slack, and group transfer
Categorize support tickets and work towards resolution or transfer/escalation to appropriate support groups
Review incoming "how to" requests and assist users with activities inside the ServiceNow platform using playbook job aids/instructions
Suggest additional playbooks for development to Business Analyst resources
Skills
Minimum one year of experience performing administrative functions in the ServiceNow platform, including managing user access and security settings, creating and maintaining roles and groups, and reviewing and troubleshooting workflows
Proficiency in using the ServiceNow platform to troubleshoot issues and resolve problems
Strong analytical and problem-solving skills
Experience with ITIL (Information Technology Infrastructure Library) processes and best practices
Familiarity with ServiceNow reports and dashboards
Good knowledge of CMDB
Service Desk Support experience
Experience with web technologies scripting (XML, HTML, JavaScript, Web Services, etc.)
Understanding of integrations such as LDAP, SSO, and email
Understanding of Agile SCRUM development methodology
Effective communication skills, both written and verbal (English)
Strong customer service skills and the ability to build positive relationships with clients and team members
Ability to work independently, take ownership of tasks, and demonstrate strong problem-solving and analytical skills
Ability to work well under pressure, handle multiple tasks simultaneously, and pay strong attention to detail and accuracy
Ability to work effectively in a team environment, collaborate with others, and manage time efficiently
Flexibility and adaptability in a fast-paced and constantly changing environment
Continuous improvement mindset and the ability to learn new technologies and processes quickly
#LI-NL1
Compensation
Estimated Pay Range: $65,000 - 75,000 annual base salary + benefits
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: milestn
- Position Id: 511e81fd32b040a1c9281f52b3edd691
- Posted 9 hours ago
