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Technical Support Technician

GoNetspeed

New York, New York • Today

Full-time

USD 21.00 - 21.00 per hour

Sr. Technical Support Technician (Hybrid - Wayne, NJ)

Getinge Castle

Wayne, New Jersey • Today

Full-time

USD 35.00 - 38.00 per hour

Desktop Support Technician

Projas Technologies, LLC

New York, New York • Today

Easy Apply

Contract

$35 - $37

Desktop Support Technician II

Russell, Tobin & Associates

New York, New York • 5d ago

Easy Apply

Contract

$35.29 - $35.29

Sr. Executive Support & AV Technician

MMD Services, Inc

New York, New York • 7d ago

Easy Apply

Contract

40 - 70

Technical Support Controller

JetBlue Airways

New York, New York • Today

Full-time

USD 118,000.00 per year

Information Technology - Customer Support Technician II - IT

Apex Systems

Jersey City, New Jersey • Today

Easy Apply

Full-time

$22 - $30 per hour

Desktop Support Technician II

Kforce Technology Staffing

New York, New York • Today

Contract

$24.00 - $34.53 hourly

IT Support Technician

AllSTEM Connections

Queens, New York • Today

Full-time

USD 52,000.00 - 60,300.00 per year

IT Technician, Bureau of IT Infrastructure and Support Services

City of New York

New York, New York • Today

Full-time

USD 70,000.00 - 80,000.00 per year

Mobile Device Support Technician

Promantis Inc

New York, New York • 10d ago

Easy Apply

Contract

Depends on Experience

Field Support Technician (Remote)

Johnson Controls

New York, New York • Today

Full-time

Field Support Technician (Remote)

Johnson Controls

New York, New York • Today

Full-time

(USA) Specialist Technician, Technology Support - IT Support

Walmart Inc.

New York, New York • Today

Full-time

USD 25.00 - 48.00 per hour

Desktop Support/ISM Technician

ClifyX

New York, New York • 6d ago

Easy Apply

Full-time

Depends on Experience

Desktop Support Technician

NTT DATA, Inc.

Edison, New Jersey • Today

Full-time

USD 28.22 - 31.00 per hour

Aircraft Technician

Mastech Digital

New York, New York • Today

Easy Apply

Contract

$25.00 - $28.00 per hour

PCBA Test Technician

Mastech Digital

New York, New York • Today

Easy Apply

Contract

$25.00 - $29.00 per hour

Junior CADD Technician

City of New York

New York, New York • Today

Full-time

USD 60,000.00 - 70,000.00 per year

CADD Technician

City of New York

New York, New York • Today

Full-time

USD 80,000.00 - 90,000.00 per year

IT Support Technician (Part-Time, REMOTE)

Connection

Remote • Today

Part-time

USD 38.00 - 40.00 per hour

IT Support Technician - Customer Support(Spanish)

Pyramid Consulting, Inc.

Remote • 3d ago

Easy Apply

Contract

$18 - $19.05

ICT Support Technician-Lewisville,TX

Motion Recruitment Partners, LLC

Remote or Lewisville, Texas • Today

Easy Apply

Contract

Desktop Support Technician / Onsite in Scottsdale

Motion Recruitment Partners, LLC

Remote • Today

Easy Apply

Contract

$25 - $29

End User Support (Desktop Technician)

AmeriSave Mortgage Corporation

Remote or Atlanta, Georgia • Today

Full-time

USD 26.00 - 29.00 per hour

MSP Tier 2 IT Support Technician -Not Remote

TeamLogic IT of Menlo Park

Remote or Durham, North Carolina • Today

Full-time

USD 28.00 - 36.00 per hour

Remote Network Support Technician

Allied Universal

Remote or Las Vegas, Nevada • Today

Full-time

USD 27.76 per hour

Desktop Support Technician I (Virtual Service Tech)

NCI Information Systems, Inc.

Remote • Today

Full-time

USD 22.22 per hour

Desktop Support Technician II (Virtual Service Tech)

NCI Information Systems, Inc.

Remote • Today

Full-time

USD 24.45 per hour

Certified Pharmacy Technician

Diversified Systems, Inc.

Remote • 6d ago

Easy Apply

Contract, Third Party

Depends on Experience

Job Details

Skills

Network Operations
Passive Optical Network
Internet
Reporting
NOC
Training
Issue Tracking
Customer Support
Multitasking
Repair
Wireless Communication
VoIP
Customer Relationship Management (CRM)
Back Office
Microsoft Office
Project Management
Organizational Skills
Communication
Network
Information Technology
Technical Support
Health Insurance
Life Insurance
Insurance
SAP BASIS

Summary

Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn't wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future.

And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team.

The Technical Support Technician position will be a key position within GoNetspeed's Network Operations Center. This candidate will be responsible for providing Level I and potentially some Level II troubleshooting and technical assistance in the areas of Wi-Fi, PON Networks, Internet and VoIP. This person will directly report to the NOC Manager and will interface with the other work groups as needed. After completing 2-3 weeks of training Monday-Friday, the shift options are either Tuesday-Saturday (8-hour shifts) or Wednesday -Saturday (10-hour shifts).

Essential Job Functions:

Clearly documenting all calls via our trouble ticketing system.

Communicating complex technical issues to customers in an easy-to-understand manner.

Respond professionally and proficiently to customers.

Perform customer call backs as appropriate and small business customer support.

Proactively monitor all in-service systems and respond to major events appropriately.

Ability to work in a fast-paced environment and multi-task proficiently.

Level I Support:

Answer incoming customer repair calls.

Be the first point of contact for our customers concerning technical / small business account support.

Troubleshoot with customers.

Troubleshoot Wi-Fi and VoIP related issues.

New installation setup - data and/or voice.

Resolve customer complaints of any type.

Ability to navigate a number of systems for outside plant, customer management, back-office support, etc.

Ability to resolve order issues and handle escalations.

Preferred Skills:

Post-secondary education in a related field or equivalent work experience preferred.

Proficiency in the use of Microsoft Office applications.

Strong project management and organizational skills are essential.

Excellent interpersonal, relationship, and communication skills (written and oral).

Understanding of network technology industry and terminology.

Education and Experience:

Associate Degree in Information Technology preferred with at least 2 years' experience in a Technical Support role.

$21 - $21 an hour

Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Vision insurance

GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.

Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80184762
Position Id: 80d03568ede2b1eed97dbf850e29b49c
Posted 30+ days ago

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Overview The IT Support Specialist provides information technology support to students, faculty, staff, alumni and others affiliated with Princeton University through multiple support channels including phone, chat, email, and walk-in/deskside appointments. As a member of the Service Management Office (SMO) within the Office of Information Technology (OIT), this position delivers exceptional customer service and technical troubleshooting to resolve incidents, fulfill requests, and quickly respo

Full-time

USD 77,000.00 - 87,000.00 per year

Job Details

Skills

Network Operations
Passive Optical Network
Internet
Reporting
NOC
Training
Issue Tracking
Customer Support
Multitasking
Repair
Wireless Communication
VoIP
Customer Relationship Management (CRM)
Back Office
Microsoft Office
Project Management
Organizational Skills
Communication
Network
Information Technology
Technical Support
Health Insurance
Life Insurance
Insurance
SAP BASIS

Summary

Dice Id: 80184762
Position Id: 80d03568ede2b1eed97dbf850e29b49c
Posted 30+ days ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

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Newark, New Jersey

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Desktop Support Engineer - Level 2 - 2nd & 3rd Shift - Onsite - Long Term Contract - Newark, NJ - B4197B

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Princeton, New Jersey

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