Information Technology - Customer Support Technician II - IT

Jersey City, NJ, US • Posted 3 hours ago • Updated 3 hours ago
Full Time
On-site
$22 - $30 per hour
Fitment

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Job Details

Skills

  • Information Technology
  • Customer Support
  • Jersey
  • Technical Support
  • Computer Hardware
  • Preventive Maintenance
  • Presentations
  • Inventory
  • Videoconferencing
  • Problem Solving
  • Conflict Resolution
  • Microsoft
  • WebEx
  • Communication
  • Cisco
  • Computer Networking
  • Audiovisual
  • AV
  • IT Service Management
  • Innovation
  • Collaboration
  • Recruiting
  • Artificial Intelligence
  • Privacy
  • Insurance
  • Finance
  • Professional Development
  • Training
  • Leadership
  • CompTIA
  • Customer Service
  • Career Counseling
  • SAP BASIS
  • Law
  • ADA
  • Apex
  • Oracle Application Express

Summary

Job#: 3046374

Job Description:
AV Support Technician Opportunity

Location: Jersey City, NJ (Onsite 5 Days per Week)

Duration: 3-Month W2 Contract

Employment Type: W2 Contract through Apex Systems

Start Date: ASAP

About the Opportunity

Apex Systems is seeking an AV Support Technician to support a fast-paced corporate environment in Jersey City, NJ. This is an excellent opportunity for an experienced audiovisual professional who enjoys hands-on technical support, conference room technology, event support, and delivering exceptional customer service.

The ideal candidate will have experience troubleshooting AV systems, supporting conference room technology, and ensuring seamless meeting experiences for end users and leadership teams.

Key Responsibilities
  • Provide onsite support for audiovisual technology and conference room systems.
  • Troubleshoot and resolve AV hardware, software, and connectivity issues.
  • Set up, configure, test, and support meetings, presentations, and special events.
  • Support conferencing platforms such as Microsoft Teams, Zoom, Webex, and other collaboration tools.
  • Perform preventative maintenance and operational checks on AV equipment.
  • Coordinate with end users to ensure meeting rooms and presentation spaces are functioning properly.
  • Escalate complex technical issues when necessary and track resolutions.
  • Maintain inventory of AV equipment, peripherals, and related assets.
  • Deliver outstanding customer service while working with executives and business stakeholders.
Required Qualifications
  • Experience supporting audiovisual (AV) technologies in a corporate or enterprise environment.
  • Knowledge of conference room systems, displays, projectors, microphones, speakers, and video conferencing platforms.
  • Strong troubleshooting and problem-solving skills.
  • Experience supporting Microsoft Teams, Zoom, Webex, or similar collaboration tools.
  • Excellent communication and customer service skills.
  • Ability to work independently in a professional onsite environment.
Preferred Qualifications
  • Experience supporting executive meetings and corporate events.
  • Familiarity with Crestron, Cisco, Poly, Extron, or similar AV solutions.
  • Understanding of networking fundamentals related to AV equipment.
  • CTS certification or other AV-related certifications are a plus.
Interested?

If you are interested in learning more about this opportunity, please send your updated resume to:


Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: apexsan
  • Position Id: BHJOB2374_3046374
  • Posted 3 hours ago
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