Job Description:
Job Description:
Job Title: Business Analyst
Company: Mars Snacking
Location: Global (Project scope covers all regions), with primary working hours aligned to US Central/Eastern time zones and once in a while flex to support China needs
Project Overview:
This Project is a critical initiative to transition separate Consumer Care teams into a unified organizational design under Corporate Affairs. This transformation involves implementing a consolidated contact center vendor strategy that leverages a harmonized technology stack. The end-state solution aims to unlock synergy value by streamlining operations, sunsetting heritage Kellanova (K) technology, improving data quality and consistency, and elevating the consumer experience through the consolidation of technology and contact center vendors. A key enabler for this objective is the consolidated tech stack, which will harmonize M/K Quality Metrics and related critical alert processes.
Key Responsibilities: The Business Analyst will play a crucial and continuous role throughout all phases of the Project, from design, execution, deployment, and project close. This includes business analysist, data analysis, training support, and release management.
During Design Phase (October 2026 – December 2026):
• Prepare user stories and detailed functional requirements for the harmonized Salesforce Service Cloud and connected technologies (e.g., Sprinklr) and interfaces.
• Actively contribute to the Salesforce Design process led by an external partner (Salesforce platform vendor). This involves identifying changes and design requirements to integrate Kellanova and Mars Salesforce Service Cloud technology and data stacks under Corporate Affairs.
• Support the development of key deliverables including Capabilities Blueprint & Prioritization, Future State Architecture, Persona Definitions & User Journeys, Data & Integration Design, Testing Strategy, Training Strategy, Deployment Strategy, Implementation Timeline/Budget/Resource Plan post design, and Future State Process Maps.
• Define data requirements and mappings, including identifying the need for records consolidation, migration, and designing data integration solutions. This involves working with Mars, Kellanova, and integrated M&K Master Data and Transactional Data across core domains such as Product, Customer, Finance (GL, CC, PC), and Vendor.
• Analyze and document how processes and ways of working will be impacted by technology changes and vendor consolidations, recognizing that SFSC platform changes will affect contact handling processes and system look/feel.
• Contribute to understanding how the consolidated tech stack will enable the harmonization of M/K Quality Metrics and related critical alert processes, including the impact of data model changes on Quality metric reporting.
During Execution & Regional Deployments (January 2027 - February 2028):
• Support the build and test phases for the integrated technology stack, collaborating closely with Salesforce vendors, DT Project Managers, Testers, and Data / Integration leads.
• Lead or support User Acceptance Testing (UAT) activities to ensure that implemented solutions meet the defined business requirements and user needs.
• Play a key role in Data Mapping/Conversion/Migration/Validation efforts, supporting labor associated with moving legacy Kellanova data into the new harmonized system and ensuring data quality and consistency.
• Provide expertise and training/release support during regional deployments across all in-scope areas, including Accelerator, AMEA, Europe, LatAm, and North America.
• Address specific functional and technical requirements for the China region deployment, ensuring Salesforce is implemented in compliance with local legal and security constraints while aiming for a global model.
• Collaborate with Digital Technology teams to maintain and evolve data flows to Azure and Power BI for analytics and reporting, ensuring that critical analytics capabilities are preserved for heritage Mars and replicated for heritage Kellanova.
• Support the transition of the integrated solution to the Mars Global Services (MGS) team for ongoing sustainment support, including maintenance and issue resolution.
General/Throughout Project Lifecycle:
• Act as a crucial liaison between business stakeholders (e.g., Corporate Affairs, Commercial, Q&FS, Finance, Growth/Marketing, P&O, Legal) and technical teams, translating complex business needs into technical specifications and vice versa.
• Support efforts related to the decommissioning of legacy Kellanova platforms and the renegotiation of technology contracts, contributing to the realization of synergy value.
• Contribute to change management, communications, release, and training efforts to facilitate adoption by affected end-users, including Mars Snacking Consumer Care Associates and Contact Center Vendors and Support Staff.
• Ensure that all data-related aspects of the project conform to Mars standards.
Required Qualifications & Experience:
• Proven experience as a Business Analyst, specifically in the Digital Technology (DT) domain.
• Essential experience with Salesforce Service Cloud in discovery, design, build, test, and deployment phases. Experience with SAP to Salesforce transitions.
• Demonstrated ability to prepare user stories and translate business requirements into functional and technical specifications for core product and interfaces.
• Experience in data analysis, data mapping, data migration, data conversion, and data validation, with a strong understanding of data quality and integration design principles.
• Familiarity with contact center operations and vendor management strategies.
• Experience supporting User Acceptance Testing (UAT) and User Training.
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication, interpersonal, and presentation skills to engage with diverse global stakeholders and articulate complex information clearly.
• Ability to work effectively in a dynamic, multi-regional environment, demonstrating understanding and consideration for legal and security constraints, particularly in data handling and regional deployments (e.g., China).
• Experience articulating complex information clearly.
• Ability to work effectively in a dynamic, multi-regional environment, demonstrating understanding and consideration for legal and security constraints, particularly in data handling and regional deployments (e.g., China).
Education, Licenses, Cert Requirements:
Certificate in Business Analysis
Agile & Iterative Development
Required Experience, any deal breakers
• Proven experience as a Business Analyst, specifically in the Digital Technology (DT) domain.
• Essential experience with Salesforce Service Cloud in discovery, design, build, test, and deployment phases. Experience with SAP to Salesforce transitions.
Required Skills (include soft skills) Business Analyst through all phases of IT Transformation Project life cycle, from design, execution, deployment, and project close. This includes business analysist, data analysis/mapping, testing support, training/change support, and release management.
Industry Experience (software / websites) Must have and good to have.
Azure Dev Ops
Confluence
Salesforce Service Cloud
Deal breakers – what would automatically disqualify a candidate from this role? Not having Salesforce Service Cloud Experience, No experience in large transformations
Preferred Qualifications
Preferred Education BS, Business Analyst Certs
Preferred Experience Agile project teams, Large Global Transformations, Salesforce Service Cloud
Preferred Skills Business Analyst, Coordinate UAT/Testing with Business; Data Requirements and Mapping, Business Training Support, Release Support
Assignment Level Descriptor:
• Has working knowledge and skills developed through formal training or work experience
• Works within established procedures with a moderate degree of supervision
• Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes decisions based on factual information
This is typically a Assignment with significantly more authority and responsibility at this Assignment level. It should be selected to recognize differences which are not enough to be represented by a separate Assignment level, such as increased proficiency in skills/competencies to perform responsibilities, greater impact to the business unit, customer, segment, geography, etc. May also provide guidance or leadership to other Associates.
Assignment Family Group:
Digital Technologies
Leverages information technology to achieve business goals and to create new business opportunities. Digital Technologies (DT) has both co-pilot and service provider roles. As co-pilot, DT sets strategic directions for Mars and its businesses; as a service organization, DT provides, supports and maintains those IT services and related infrastructure. DT protects the business from risk related to digital information by deploying defensive and proactive IT security measures.
Assignment Family:
Development Management
Creation of different business technology applications (website design or product development). Manages teams while simultaneously following a client's instructions to develop and construct a creative/new product.
IT Business Systems Analysis
IT Business Systems Analysis work involves acting as a liaison between the business/end users and IT systems development teams for business needs requiring IT based solutions including: •Identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives •Making recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology •Researching business requirements and documenting the relationships between the components of the application system (i.e., end users, business processes, data, applications, and devices) •Translating business requirements into application requirements
