Salary : $64,248.00 - $86,436.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Job Number: 2026-05963
Department: Dept. of Agriculture
Division: Directors Office - Information Technology
Opening Date: 07/21/2026
Closing Date: 8/4/2026 11:59 PM Pacific
DescriptionAGRICULTURE - A Cornerstone of Washington's EconomyThe Washington State Department of Agriculture has been serving the state for more than 100 years. Through service, regulation, and advocacy, we keep agriculture viable and vital in Washington State, while protecting consumers, public health, and the environment. We work extensively with farmers and ranchers, but our responsibilities - from ensuring food safety to environmental protection - touch the lives of millions of people locally, nationally, and abroad.
The agency includes 780 employees approximately and grows close to 1,000 employees at the peak of seasonal work. To learn more and view additional openings, please visit our Employment Page.
The Opportunity:The Information Technology Office exists to enhance business processes by delivering IT solutions to agency-wide employees. The IT Office is staffed under four main groups, to include Service Desk, Application Development, Infrastructure and Systems Management and Security.
This position works within the Information Technology Division's Service Desk Group and primarily provides agency-wide IT support for the agency's critical business systems, computers, mobile devices, connectivity support, telephones, software and hardware.
This position provides agency-wide technical support by applying technical knowledge and skills to evaluate and resolve business applications, databases, telecommunication, and project and operation problems. This position troubleshoots and restores enterprise applications and hardware issues by analyzing, identifying and diagnosing faults and symptoms, and implementing solutions directly with customers. The purpose of this position is to improve customer satisfaction by decreasing end-user learning curves along with improving business productivity through quick resolution of service interruptions and ongoing process improvement. Mission critical programs, such as but not limited to rely on the Service Desk to ensure food safety recalls, grain and commodities shipped through Washington ports, eradication of insect pests, pesticide regulation, and brand inspections for livestock
are operational.
Important Notes WSDA is recruiting fora full-time permanent IT Customer Support - Entry position within the Directors Office. This position is located in Olympia, Washington. This is a non-represented position.
The base pay offered will take into account internal equity and may vary depending on the preferred candidate's job-related knowledge, skills, and experience. The typical starting salary range for this position is:
Range 01IT Step A $64,248 - Step L $84,336 annually. Duties What to ExpectSome of the various responsibilities within this role:
Analyzes, troubleshoots, resolves, and develops standard operating procedures pertaining to computer and telecom related issues- Perform ITIL Tier 1 or higher issue resolution for incoming help requests from end users, including installing and upgrading software and hardware, network, configuring systems and applications.
- Provide technical support for business applications utilizing remote tools for field and home offices, such as but not limited to; MS Remote Desktop, LogMeIn, and Ivanti UEM (comparable to SCCM).
- Analyze, troubleshoot, and resolve agency standard and non-standard hardware/software/network issues using available diagnostic tools, education, remote connection tools, internet, manuals, experience, common sense, systematic approaches, and/or vendor support.
- Resolve Local Area Network (LAN) and wireless network connectivity issues by utilizing advanced troubleshooting and following the OSI model, such as but not limited to; resolving TCP/IP settings, utilizing command prompts to ping IP addresses, release and renew IP configurations, flush DNS, and perform trace routes.
- Direct and/or facilitate the installation or repair of hardware/software/applications with authorized vendors.
- Identify, troubleshoot, and escalate network, applications, and security related issues.
- Build end-user sufficiency by assisting customers to understand and use features and functionality of various programs, applications and hardware.
- Set-up IT equipment for new employees, including providing training on how to use the equipment.
- Review and update the GREMLIN Knowledge Base as new practices are put into place or new information is discovered.
Applies technical abilities to lead the agency's technology surplus process by utilizing Meraki Mobile Device Manager, Active Boot KillDisk, Active Directory, and the SharePoint computer inventory then coordinating with the Office Services program to ensure data security and inventory is in compliance- Remove data from all computers, including but not limited to; desktops, laptops, phones, printers, etc. utilizing Active Boot KillDisk, Meraki, or other methods.
- Create Certificate of Destruction for computers is created and stored on the server after removing data.
Assists with resolving widespread technical issues by recognizing and troubleshooting agencywide system outages pertaining to servers, network, email, or applications- Monitor system health using tools to proactively respond to system interruptions and slowdowns, including but not limited to; SolarWinds, WaTech's System Status site.
QualificationsWho should apply?Professionals with:
An associate degree or higher in Computer Science; Information Technology.
ORCompletion of a two (2) year accredited vocational training program in information technology or related program.
Working experience may be substituted for education year for yearANDTwo (2) years of information technology experience such as:
- Consulting, analyzing, designing, programming, installing and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment.
- Providing customer or technical support in information technology.
Demonstrated ability to effectively communicate, independently analyze, and weigh the risks verses benefits in decisions and recommendations.
Demonstrated skill in delivering group presentations and the ability to present complex information in a way that is easily understandable to the audience.
Demonstrated history of successful organization and time management skills.
In addition to the above qualifications, the following desired knowledge, skills, and abilities would make your application more competitive:- A+ Certification or equivalent experience.
- Experience providing first and second tier support in a Service Desk or Help Desk environment.
- Two (2) or more years of experience working in an ITIL/ITSM model Service Desk environment.
Supplemental InformationEmployee Benefits- A healthy work/life balance, which may include flexible work schedules, and teleworking.
- WSDA provides an excellent benefits package beyond traditional benefits. State employment offers Dependent Care Assistance, Flexible Spending Accounts, Public Service Loan Forgiveness, Tuition Waiver, Deferred Compensation, Employee Recognition Leave; click here for more information.
- 12 paid Holidays & Vacation and Leave Accruals.
- All Personal Protective Equipment (PPE) required will be provided by the agency.
How to applyYou must complete your careers.wa.gov profile and answer the supplemental questions. In addition to completing the online application, and supplemental questions applicants must attach the following documents to their profile to be considered for this position:
A resume detailing experience and education A cover letter describing how you meet the specific qualifications for this position Three professional references By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed.
If you are having technical difficulties creating, accessing, or completing your application, please call NEOGOV toll-free at or email
The initial screening will be solely based on the contents and completeness of your application and the materials submitted. All information may be verified, and documentation may be required. Applications received via e-mail will not be accepted in lieu of applying through the state's on-line recruitment system.
WSDA uses a I-9 formto determine Employment Eligibility and Verification, once hired. This document is the authorization of an individual's ability to be hired for employment within the United States. Applicants must be eligible to work in the United States.
Equity at WSDAThe Department of Agriculture recognizes, appreciates, supports, embraces, and respects all cultural identities and backgrounds while we collaborate in authentic ways. We hire amazing people that share in the commitment to our Pro-Equity Anti-Racist (PEAR) strategic plan, our Healthy Environment for All (HEAL) Act implementation plan, and our unique needs and desires for belonging, respect, and inclusion. We value the growth and development of our team members by providing equitable access to resources and opportunities for continuous learning, improvement, and advancement.
We strive to hire, cultivate, and retain a productive and dedicated workforce that reflects the communities we serve while we are committed to a workplace that celebrates our differences and supports equal opportunity employment and inclusion regardless of race, creed, color, national origin, citizenship or immigration status, marital status, families with children (including pregnancy, childbirth, or related medical conditions), sex, sexual orientation, gender identity diversity, age, status as a protected veteran, honorably discharged veteran or military status, status as an individual with the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with disabilities or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws.
Contact UsShould you have any questions regarding this position or the online application, contact the Human Resource Office at
Prior to a new appointment into the Department of Agriculture, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
The Human Resources Division may use referrals from this recruitment to help fill future similar vacancies for up to six months.
Veteran's Preference: Applicants who meet the minimum qualifications and wish to claim Veteran's Preference MUST attach a copy of their DD214, or other verification of military service. Please blackout any personally identifiable data such as social security numbers. For additional information on Veteran's Preference and guidance on how to determine if you are eligible, click here.
Persons with a disability, who need assistance with their application or need this announcement in an alternative format, may call 664-1960 or toll free . TTY users should first call 711 to access the Washington Relay Service.
For more information about the Washington State Department of Agriculture, visit us at ;br>
More than Just a Paycheck!Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance BenefitsEmployees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred CompensationState Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social SecurityAll state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan ForgivenessIf you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for
exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military LeaveWashington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional LeaveLeave Sharing
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 01-07-2026
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- I have the professional working experience to substitute required education year-for-year.
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How many years of working information technology experience such as:Consulting, analyzing, designing, programming, installing and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment.Providing customer or technical support in information technology.
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Please describe your experience working information technology experience such as consulting, analyzing, designing, programming, installing and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment or providing customer or technical support in information technology. Please note: answers such as "see attachments" will be considered incomplete. If this question does not apply to you, please type "N/A" in the box below.
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Do you demonstrated skills in delivering group presentations and the ability to present complex information in a way that is easily understandable to the audience?
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