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Desktop Support Technician

GDR Group

Palo Alto, California • 5d ago

Full-time

USD 18.00 - 20.00 per hour

Desktop Support Technician

GDR Group

San Jose, California • 5d ago

Full-time

USD 18.00 - 20.00 per hour

Desktop Support Technician

GDR Group

San Jose, California • 5d ago

Full-time

USD 18.45 - 20.00 per hour

Desktop Support Technician

Apex Systems

San Francisco, California • Today

Easy Apply

Full-time

$35 - $40 per hour

Desktop Support Technician

Motion Recruitment Partners, LLC

Remote or Laconia, New Hampshire • Today

Easy Apply

Contract

Desktop Support Technician / Onsite in Scottsdale

Motion Recruitment Partners, LLC

Remote • Today

Easy Apply

Contract

$25 - $29

Senior IT Desktop Support Technician

BillionToOne

Menlo Park, California • Today

Full-time

USD 145,591.00 per year

Desktop Support Technician

GoDaddy.com LLC

Santa Clara, California • Today

Full-time

USD 79,500.00 - 119,500.00 per year

Desktop Support Technician I

NCI Information Systems, Inc.

Remote • Today

Full-time

USD 22.22 per hour

Desktop Support Technician I (Virtual Service Tech)

NCI Information Systems, Inc.

Remote • Today

Full-time

USD 22.22 per hour

Desktop Support Technician II (Virtual Service Tech)

NCI Information Systems, Inc.

Remote • Today

Full-time

USD 24.45 per hour

Desktop Support Technician - $41 CTC - REMOTE (CURRENT WI Resident)

Chandra Technologies, Inc.

Remote • 8d ago

Easy Apply

Contract, Third Party

Depends on Experience

Desktop Support Engineer L1 - PR

Blue Mantis

Remote • Today

Full-time

USD 21.00 - 25.00 per hour

Job Details

Skills

Attention To Detail
VNC
Kernel-based Virtual Machine
Switches
Dell
Printing
Antivirus
DHCP
Dragon NaturallySpeaking
DNS
Active Directory
Virtual Private Network
Remote Access
Wireless Communication
Network
Tier 1
Video
Mobile Device Management
Inventory
Customer Service
Technical Support
Issue Tracking
Gmail
Microsoft Outlook
Videoconferencing
User Experience
Communication
Inventory Management
Computer Hardware
Testing
Technical Writing
Technical Training
Preventive Maintenance
Performance Management
Project Management
Insurance
Onboarding
Training
SAP BASIS
Acquisition
Remote Support
Help Desk
Microsoft Windows
OS X
Collaboration
Teamwork
Conflict Resolution

Attention To Detail
VNC
Kernel-based Virtual Machine
Switches
Dell
Printing
Antivirus
DHCP
Dragon NaturallySpeaking
DNS
Active Directory
Virtual Private Network
Remote Access
Wireless Communication
Network
Tier 1
Video
Mobile Device Management
Inventory
Customer Service
Technical Support
Issue Tracking
Gmail
Microsoft Outlook
Videoconferencing
User Experience
Communication
Inventory Management
Computer Hardware
Testing
Technical Writing
Technical Training
Preventive Maintenance
Performance Management
Project Management
Insurance
Onboarding
Training
SAP BASIS
Acquisition
Remote Support
Help Desk
Microsoft Windows
OS X
Collaboration
Teamwork
Conflict Resolution

Summary

Job Type

Full-time

Description

Overview
We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment. You will be part of a supportive IT team focused on delivering reliable technology solutions and exceptional user experiences.

Pay range: $18 - $20 per hour

Key Responsibilities

Technical Support

Provide timely support for hardware and software issues for both Windows and Mac environments

Troubleshoot remotely using VNC and KVM switch

Reimage systems, install OS and standard software (onsite and remote)

Coordinate warranty support with Dell and schedule onsite service when needed

Resolve common technical issues, including:

o Network connectivity

o System crashes/blue screens

o Printing problems

o Virus removal

Basic administration and troubleshooting of:

o DHCP / DNS

o Active Directory

o VPN and remote access tools

o Windows domain account issues

o Wireless connectivity and hotspots

Collaborate with the network team on basic troubleshooting tasks

Provide Tier 1 support for Google Workspace, MS Office, Box, Logitech video systems, and Zoom

Perform basic mobile device management including deployment, collection, inventory, and reset/wipe procedures

Customer Service

Deliver prompt and courteous user support via:

o Wolken ticketing system (incident resolution and device lifecycle tasks)

o Google Chat and Gmail (Outlook familiarity is a plus)

o Zoom Calling and Zoom video conferencing

Maintain a positive user experience with clear communication and professionalism

Asset & Inventory Management

Maintain accurate records of hardware assets

Ensure timely deployment, collection, and tracking of end-user devices

Special Projects & Additional Duties

Assist with software and process testing and validation

Create clear, user-friendly technical documentation

Provide 1:1 or group technical training (remote or in-person)

Support office signage placement and daily ticket review/assignment tasks

May require occasional travel to other office locations

Work Schedule & Benefits

Monday-Friday, 8:00 AM - 5:00 PM (1-hour lunch)

No weekend or after-hours support expected (exceptions for special projects)

Benefits include:

o Paid holidays, vacation, and sick leave

o 401(k) plan

o Medical, dental, and vision insurance

o Structured onboarding and training

o Modern workspaces and innovative technology

o Supportive, team-oriented culture with strong work-life balance

Work Location Flexibility

This position primarily supports users at a designated client office but may also be assigned to provide onsite support at other client locations within the same city or region when business needs require it.

Travel Expectations

Travel for this role is rare and only occurs on a limited, as-needed basis for special projects or during acquisition-related transitions.

Requirements

Qualifications

1-2+ years in a desktop support or corporate helpdesk environment preferred

Technically inclined and eager to learn new tools and platforms

Clear and concise communicator with the ability to explain technical concepts to non-technical users

Familiar with Windows 10/11; Mac OS experience is a plus

Skilled in teamwork and conflict resolution in a professional setting

Self-starter with strong follow-through and attention to process

Able to work independently while following team procedures and protocols

Salary Description

$18 - $20 per hour

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX170ce4
Position Id: e4d3d8dd8e916f65c5462d7afc596f00
Posted 30+ days ago

Fitment

Dice Job Match Score™

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Job Details

Skills

Attention To Detail
VNC
Kernel-based Virtual Machine
Switches
Dell
Printing
Antivirus
DHCP
Dragon NaturallySpeaking
DNS
Active Directory
Virtual Private Network
Remote Access
Wireless Communication
Network
Tier 1
Video
Mobile Device Management
Inventory
Customer Service
Technical Support
Issue Tracking
Gmail
Microsoft Outlook
Videoconferencing
User Experience
Communication
Inventory Management
Computer Hardware
Testing
Technical Writing
Technical Training
Preventive Maintenance
Performance Management
Project Management
Insurance
Onboarding
Training
SAP BASIS
Acquisition
Remote Support
Help Desk
Microsoft Windows
OS X
Collaboration
Teamwork
Conflict Resolution

Attention To Detail
VNC
Kernel-based Virtual Machine
Switches
Dell
Printing
Antivirus
DHCP
Dragon NaturallySpeaking
DNS
Active Directory
Virtual Private Network
Remote Access
Wireless Communication
Network
Tier 1
Video
Mobile Device Management
Inventory
Customer Service
Technical Support
Issue Tracking
Gmail
Microsoft Outlook
Videoconferencing
User Experience
Communication
Inventory Management
Computer Hardware
Testing
Technical Writing
Technical Training
Preventive Maintenance
Performance Management
Project Management
Insurance
Onboarding
Training
SAP BASIS
Acquisition
Remote Support
Help Desk
Microsoft Windows
OS X
Collaboration
Teamwork
Conflict Resolution

Summary

Dice Id: RTX170ce4
Position Id: e4d3d8dd8e916f65c5462d7afc596f00
Posted 30+ days ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Desktop Support Technician

San Jose, California

•

5d ago

Full-time

USD 18.45 - 20.00 per hour

Desktop Support Technician

San Jose, California

•

5d ago

Job Type Full-time Description We kindly ask that recruiters, agencies, and third parties do not contact us regarding this role. We are only considering applications submitted directly by candidates. Location: Primary assignment at a designated client site located in San Jose, California This role may support additional nearby client locations within the same city or region, as needed by the business. Schedule: Monday-Friday; 8:00 AM - 5:00 PM Overview We are seeking a highly motivated Deskto

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San Jose, California

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