Description Network EngineerOverviewAn organization is seeking a Network Engineer to support enterprise network infrastructure, end-user technology services, and operational technology environments. This role combines network engineering responsibilities with hands-on technical support and requires an individual who enjoys working across infrastructure, systems, connectivity, and user-facing technology challenges. The ideal candidate will possess strong networking expertise, a customer-service mindset, and the ability to support distributed locations while helping maintain secure, reliable, and scalable technology operations.
ResponsibilitiesNetwork Engineering- Design, implement, and maintain enterprise network infrastructure
- Support network availability, performance, redundancy, and security initiatives
- Manage network hardware lifecycle, upgrades, and deployments
- Monitor network performance and troubleshoot connectivity issues
- Implement security controls and assist with cybersecurity best practices
- Maintain network documentation, diagrams, and technical standards
- Investigate and resolve complex infrastructure incidents
- Participate in network modernization and continuous improvement efforts
Technical Support- Provide Tier 1 and Tier 2 support for end users across multiple locations
- Troubleshoot hardware, software, network, and access-related issues
- Manage incidents and service requests through a ticketing system
- Escalate issues appropriately while maintaining ownership through resolution
- Communicate technical concepts clearly to non-technical users
- Develop and maintain user documentation and knowledge-base articles
- Identify opportunities to reduce recurring support issues through process improvement
Requirements Required Qualifications- 5+ years of experience supporting enterprise network environments
- Strong understanding of routing, switching, wireless networking, and firewalls
- Experience administering hybrid infrastructure environments
- Experience supporting Windows-based environments and end-user technologies
- Ability to troubleshoot complex network and connectivity issues
- Strong documentation and organizational skills
- Experience providing direct end-user support in addition to infrastructure responsibilities
- Excellent communication and customer-service skills
Preferred Qualifications- Experience supporting geographically dispersed users and locations
- Experience with enterprise security technologies and network monitoring tools
- Knowledge of cloud and hybrid infrastructure environments
- Experience participating in on-call support rotations
- Exposure to operational technology or industrial environments
- Relevant networking, infrastructure, or security certifications
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