We are looking for Desktop / Field Support Technician for our client in Atlanta GA.
Job Title: Desktop / Field Support Technician
Job Location: Atlanta GA
Job Type: Contract
Job Overview:
Pay Range $19hr - $24hr
Requirement/Must Have:
- 5+ years of experience in Desktop Support, Windows troubleshooting, IMAC, Service Now.
- A+ Hardware certification, Microsoft certification (preferred), ITIL certification (preferred), CCNA certification (preferred).
- Hands-on experience with PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones, Video Conference Rooms Devices (Audio & Video).
- Working knowledge of imaging utilities such as Ghost, SCCM, etc.
- Strong verbal and written communication skills.
Responsibilities:
- Ability to perform On-Call Support during Off-Office hours (5:00 PM to 8:00 AM), Sat/Sun and Public Holiday in case of P1/P2 Ticket or any scheduled activity.
- Travel to the Nearby Site in case of a need.
- Work from Office on Daily basis.
- Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment.
- Hands-on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops.
- Ability to move/lift/carry up to 50 lbs of weight.
- Safely move equipment point to point using wheeled carts and vehicles.
- IMACD & Asset Inventory experience.
- Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
- Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.
- Ability to use remote desktop connectivity applications.
- Delivery and setup of PC equipment to end-users.
- Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.
- Ability to provision and Support wireless devices (e.g., Blackberry, Android, and iPhone).
- Demonstrated proficiency in Microsoft OS and Microsoft applications.
- Demonstrated proficiency for installation of desktop software and troubleshoot.
- Working knowledge of Microsoft Active Directory and GPO.
- Strong customer service skills.
- Strong troubleshooting skills.
- Significant, demonstrated experience with Microsoft Windows operating systems.
- Functionally capable with Apple OS X.
- Advanced troubleshooting skills with hard drive encryption software.
- Advanced level skills in the Microsoft Office Suite: Word, Excel, PowerPoint, Outlook configuration issues with Exchange.
- Strong client-side remote access troubleshooting skills.
- Demonstrate strong skills supporting printers in an enterprise environment.
- Advanced knowledge of client-side management tools Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM).
- Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools.
- Strong software installation and support skills.
- Disciplined, systematic problem-solving skills required.
- Troubleshoot and resolve End users IT issues in their PCs (Desktop, Tablet), Mobile phones, Printers and Other IT Devices in user s environment.
- Support Installations, Moves, Adds, Changes, Disposal (IMACDs) requirements.
- Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, adds and Changes for all EUC Equipment, Software, and related Services at designated Customer Sites.
- Coordinate, plan, and schedule IMACDs with all affected IT functions.
- Coordinate all internal and external functions and activities to achieve high-quality execution of the IMACs, to meet Service Levels, and to minimize any operational interruption or business disturbance.
- Recreate and document the processes to enable IMAC execution for each Software and/or Equipment Component, and obtain Customer's approval for such processes and documentation.
- Receive IMACD related Service Requests from Authorized Users and validate the IMAC request for correctness and proper authorization.
- Communicate with Authorized Users if there is any issue with an IMACD related Service Request and attempt to resolve or escalate same appropriately.
- Conduct, or confirm a Site survey has been conducted, to determine the location(s) of the IMAC and any special requirements at the location(s).
- Confirm that all Equipment, Software, parts, Network, Cabling, or any other services necessary to execute the IMAC will be available as of the date(s) scheduled for the IMAC.
- Confirm the new and/or existing Configuration of the Equipment and Software associated with performing the IMAC.
- Schedule and dispatch appropriate technicians, including Third Party Vendors to the IMAC location.
- Treat every client like a VIP, strengthening the relationship as well as engaging users who otherwise might disengage from IT.
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Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
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