Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.
Job Description
Section 1: Position SummaryDesign the user experience for web and mobile solutions that help millions of people achieve their financial goals. Use design thinking techniques and strong collaboration across business, design, analytics, and development functions to create experiences our customers love and that drive results for the business. Serve as the subject-matter expert for the UX discipline. Use creative and technical problem-solving skills to guide the design from concept through completion.
Section 2: Job Functions, Essential Duties and Responsibilities- Create web and mobile solutions that bring clarity to complex problems by using a range of skills, including user research, interaction design, visual design, and information architecture, as well as knowledge of the competitive landscape and of the Ascensus brand.
- Prototype and scale UX solutions for new products, services, features, and enhancements from journey maps through detailed designs.
- Build strong, collaborative relationships across design, business, development, and analytics teams. Manage expectations within the team and with clients.
- Use qualitative and quantitative analysis techniques to inform design decisions and ensure that solutions have the intended impact.
- Assist with other tasks and projects as assigned
- Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
- Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture.
Supervision Section 3: Experience, Skills, Knowledge Requirements - Undergraduate degree or equivalent experience in a creative or technical field.
- Minimum 5 - 10 years of experience or equivalent combination of experience and education.
- Able to resolve disparate user and business needs, to drive clarity and alignment across stakeholders.
- Portfolio demonstrating expertise solving complex UX problems and designing thoughtfully crafted web and mobile experiences on large-scale projects.
- Strong collaboration skills. High degree of creativity, empathy, and passion.
- Excellent communication skills (storytelling, visualization, use of qualitative and quantitative data) to enlist support for initiatives and ignite enthusiasm to execute.
- Experience with Design Thinking, Agile, and Lean methodologies.
- Highly proficient in the use of design and prototyping software (Adobe, Sketch, InVision, etc.)
- Knowledgeable about web and mobile UX best practices. Understanding of HTML/CSS and emerging tools, technologies, and business practices.
- Excellent organizational skills. Able to switch between tasks across projects.
- Able to give and receive feedback and interpret critique to enhance project outcomes.
We are proud to be an Equal Opportunity Employer
Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.
Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").
Never miss an opportunity! Create an alert based on the job you applied for.