Location: Phoenix, AZ
Salary: $20.00 USD Hourly - $24.00 USD Hourly
Description: Desktop Support Technician Overview: We are seeking a customer-focused Desktop Support Technician to provide hands-on technical support for end users across the organization. This role is responsible for troubleshooting hardware, software, and system-related issues, maintaining endpoint devices, supporting enterprise technologies, and ensuring a high-quality user experience.
The ideal candidate is a proactive problem solver with strong technical troubleshooting skills, experience supporting Windows environments, and a commitment to delivering exceptional customer service. This position requires onsite presence and close collaboration with employees, vendors, and internal technology teams.
Key Responsibilities - Provide day-to-day technical support for internal users, addressing hardware, software, and system-related issues.
- Diagnose, troubleshoot, and resolve technical problems in a timely and professional manner.
- Serve as an escalation point for desktop support incidents and service requests.
- Follow up with users to ensure issues have been fully resolved and customer satisfaction expectations are met.
- Support endpoint lifecycle management, including device deployment, configuration, maintenance, and replacement.
- Work with vendors and third-party support providers to troubleshoot and resolve technology issues.
- Document incidents, resolutions, and support activities within the ticketing system.
- Manage and maintain hardware and software asset inventories.
- Assist with operating system deployments, device provisioning, and endpoint management initiatives.
- Handle confidential and sensitive information with professionalism and discretion.
- Participate in on-call support rotations and provide support outside of standard business hours when required.
Required Qualifications - Associate's degree in Computer Science, Information Technology, or a related field; equivalent work experience will also be considered.
- Minimum of 4 years of desktop support, technical support, help desk, or endpoint support experience.
- Experience supporting Microsoft Windows environments, including Windows 11.
- Proficiency with Microsoft Office Suite applications.
- Experience using ticketing and incident management systems.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent verbal, written, and interpersonal communication skills.
- Demonstrated commitment to customer service and end-user support.
Preferred Qualifications - Industry certifications such as:
- CompTIA A+
- CompTIA Network+
- Microsoft Certified Professional (MCP)
- Cisco CCNA
- Experience with:
- Microsoft AutoPilot
- Microsoft Intune
- PowerShell
- Dell hardware support
- Bomgar
- BeyondTrust
- Patch My PC
- Experience with enterprise endpoint management and device provisioning.
- Familiarity with hardware and software asset management practices.
What You'll Bring - Strong customer-first mindset with a passion for helping users succeed.
- Ability to quickly learn new technologies and processes.
- Resourceful troubleshooting skills and attention to detail.
- Ability to work independently while collaborating effectively within a team environment.
- Strong organizational and follow-through skills.
- Ability to prioritize multiple tasks and adapt to changing business needs.
- Knowledge of support processes, workflows, and service management best practices.
Work Environment - This is a fully onsite position.
- Candidates must be available to work onsite Monday through Friday at designated office locations based on business needs.
- Participation in an on-call rotation may be required.
- Work schedules and shifts may vary based on operational requirements.
Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.
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Contact: This job and many more are available through The Judge Group. Please apply with us today! 
