Job#: 3057926 Job Description: Network & Cloud Operations Engineer (1st Shift, M-F). Hybrid in Plano, TX or Richmond, VA.
Position SummaryWe are seeking a Network & Cloud Operations Engineer to support a large-scale enterprise infrastructure environment. This role will primarily focus on network operations, firewall administration, incident response, and operational support during overnight hours, while also contributing to strategic engineering initiatives involving automation, monitoring, alerting, and platform integrations.
The ideal candidate will possess a blend of networking expertise, cloud knowledge, and programming skills, with the ability to troubleshoot complex infrastructure issues and collaborate effectively across engineering, development, and IT service management teams.
Key ResponsibilitiesOperations & Incident Management (60-70%)
- Monitor and support enterprise network infrastructure during overnight operations.
- Troubleshoot network connectivity, security, and firewall-related incidents.
- Implement and validate firewall changes in accordance with change management processes.
- Participate in bridge calls and incident response activities, coordinating with offshore support teams and stakeholders.
- Analyze and resolve production issues impacting application and infrastructure availability.
- Review logs, alerts, and monitoring data to identify root causes and recommend corrective actions.
- Escalate critical issues appropriately and provide clear operational status updates.
Engineering & Project Work (30-40%)
- Partner with software development teams to improve monitoring, alerting, and operational tooling.
- Support projects involving API integrations and enterprise service management platforms such as ServiceNow.
- Contribute to automation efforts focused on operational efficiency and incident reduction.
- Assist with cloud infrastructure initiatives and platform enhancements.
- Participate in design discussions and implementation of monitoring and observability solutions.
- Support ongoing modernization efforts and operational excellence initiatives.
Required Qualifications- 3+ years of experience in Network Operations, Infrastructure Engineering, Cloud Operations, or a related field.
- Experience supporting enterprise firewall environments, preferably Palo Alto Networks.
- Strong understanding of networking fundamentals, including:
- TCP/IP
- DNS
- Routing and Switching
- VPNs
- Load Balancing
- Network Troubleshooting
- Experience working within AWS or another major cloud platform (Azure or Google Cloud Platform).
- Proficiency in Python or another scripting/programming language.
- Experience supporting production incidents and participating in bridge calls.
- Ability to troubleshoot issues across infrastructure, network, and application layers.
- Strong communication skills and ability to work with globally distributed teams.
- Willingness to work a night shift schedule.
Preferred Qualifications- Experience with ServiceNow integrations or ITSM processes.
- Exposure to APIs, automation frameworks, and infrastructure tooling.
- Familiarity with observability, monitoring, and alerting platforms.
- Understanding of AI-enabled operational tools and emerging AI technologies.
- Experience working in highly regulated enterprise environments.
- Exposure to DevOps, SRE, or Platform Engineering practices.
Technical SkillsNetworking
- Palo Alto Firewalls
- Network Security
- Routing & Switching
- VPN Technologies
- DNS
- TCP/IP
- Troubleshooting & Incident Response
Cloud & Infrastructure
- AWS (preferred)
- Azure or Google Cloud Platform
- Cloud Infrastructure Operations
Development & Automation
- Python
- Scripting and Automation
- REST APIs
- System Integrations
Operations Tools
- ServiceNow
- Monitoring & Alerting Platforms
- Log Analysis Tools
Ideal Candidate Profile- The ideal candidate is a technically versatile engineer who enjoys both operational support and project-based engineering work. They have a solid networking foundation, understand cloud infrastructure, can write scripts to automate tasks, and are comfortable collaborating with software engineers to improve monitoring and operational processes. Experience supporting overnight operations and managing firewall-related activities within a fast-paced enterprise environment is highly desirable.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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