Job Title: IT/OT Project Specialist
Work Location: Raleigh, NC 27606
Assignment Duration: 6 months initially.
Work Arrangement: 100% on-site in Raleigh, NC.
This is a hands-on IT/OT support role that requires regular interaction with end users, IT equipment, infrastructure, vendors, and on-site activities.
Travel Required: Minimal travel may be required depending on business needs, but the position will be primarily based in Raleigh.
Potential Extension or Conversion: Yes, there may be potential for extension or conversion depending on business needs, performance, and future requirements.
Job Description:
Must-Have Systems, Software, or Experience:
We are looking for an entry-level to early-career IT/OT professional with some hands-on IT support experience. We are NOT looking for a senior-level resource. The ideal candidate should have a good technical foundation, willingness to learn, and be comfortable working in a corporate/industrial IT environment.
Preferred skills and experience include:
- Windows and general end-user IT support/troubleshooting
- Laptop, desktop, monitors, docking stations, and peripheral support
- Basic networking knowledge, including LAN/Wi-Fi, IP addressing, switches, and cabling
- Microsoft 365 and Microsoft Teams
- Hardware deployment, inventory, and IT asset management
- Basic understanding of IT/OT environments or a strong interest in developing OT knowledge
- ServiceNow exposure would be beneficial but is not required
- Interest in learning IT demand management, including infrastructure and application demands, requirements gathering, business requests, documentation, approvals, and coordination with different IT teams
- Ability to support projects and coordinate activities with vendors, infrastructure, network, application, and business teams
- Good communication, organization, and documentation skills
The person will receive guidance and training on our internal processes, including ServiceNow, IT/OT processes, and infrastructure/application demand management. We are primarily looking for someone who is hands-on, technically curious, organized, willing to learn, and interested in growing into a broader IT/OT and IT Service Delivery role.
