NCDOT - Technical Specialist- Mid Level

Engagement Type

Contract

Short Description

NCDIT-T Web Services ECM is seeking a Technical Specialist - Mid-Level to support the NCDOT s Permits and District Offices business processes as a solution design lead.

Complete Description

The max rate for this position is $104.91/hour.

NCDIT-T Web Services ECM is seeking a Technical Specialist -
Mid-Level to support the NCDOT s Permits and District Offices business
processes as a solution design lead.


The contractor will design, support, and continuously
improve the SharePoint and web-based solutions that power the Permits and
District Offices tools including translating business requirements into
well-defined user stories, prototyping and building the Permits (virtual/help)
agent and related workflows, testing and debugging deliverables, and training
users on new processes and systems. This role functions in a lead capacity for
the design and ongoing enhancement of these tools, consulting directly with
business clients to re-engineer and streamline their processes.


The ideal candidate has 8+ years of relevant experience and
proven expertise as a Business Analyst/Solution Designer working with custom
SharePoint solutions, Power Platform workflows, and enterprise-level content
management. Success requires advanced skills in business process
re-engineering, requirements translation, Software Development Life Cycle/Agile
methodology, quality assurance, and system integration, along with the ability
to independently lead the design, support, and continuous improvement of
mission-critical tools and to provide direction and mentorship to junior-level
technical staff with minimal supervision. Familiarity with NCDOT's Permits,
District Offices, and Transportation Life Cycle business processes is critical
to perform at this level.
Key Responsibilities:
- Designs and builds custom SharePoint and
web-based solutions for the Permits and District Offices tools.
- Gathers requirements from business clients and
translates them into user stories for the Development Team.
- Prototypes, tests, and debugs applications and
processes, including the Permits virtual/help agent.
- Prioritizes and tracks work items to ensure
timely, high-quality delivery.
- Re-engineers business processes and identifies
quick wins for District Offices and legislative fee prep.
- Tests deliverables and develops training
materials and documentation for new processes and systems.
- Leads and mentors junior-level technical staff,
providing direction, guidance, and oversight on design and development tasks.
- Supports and continuously improves the live
Permits and District Offices tools across stakeholders, developers, and end
users.
Preferred:

- Demonstrated success in balancing customer needs with organizational policies, constraints, and project goals
- Experience in providing technical guidance and mentorship to junior technical staff
- Knowledge of NCDOT Permits processes and District Office operations
- Knowledge of NCDOT s Transportation Life Cycle business processes

Required/Desired Skills

Skill	Required/Desired	Amount	of Experience
Extensive experience as a Business Analyst, Application Trainer, or Quality Assurance Analyst	Required	8.0	Years
Strong analytical and conceptual skills	Required	8.0	Years
Strong written and verbal communication skills	Required	8.0	Years
Excellent organizational and presentation skills	Required	8.0	Years
Experience as a SharePoint Business Analyst	Required	8.0	Years
Extensive experience with Microsoft SharePoint as a designer	Required	8.0	Years
SharePoint design, testing, and training expertise (lists, libraries, content types)	Required	8.0	Years
Proven experience evaluating and re-engineering business processes	Required	8.0	Years
Proven ability to write clear and concise technical training materials and documentation	Required	8.0	Years
Extensive knowledge of the full application development life cycle	Required	8.0	Years