Role Title: Parloa QA Automation lead
Description:
Strong experience in QA, functional testing, and test automation.
Hands-on experience with automation toolsframeworks
Experience validating complex end-to-end workflows.
Ability to design automated tests for dynamic and non-deterministic AI responses.
Strong analytical skills for validating prompts, conversational flows, and expected outcomes.
We are looking for a QA Engineer to support the testing of AI-based voice agents. The resource will be responsible for validating end-to-end voice workflows, AI responses, prompt-driven interactions, and integrations. The role will involve both manual testing and test automation, with a strong focus on identifying opportunities to automate AI voice and conversational workflows.
Key Responsibilities
Validate end-to-end AI voice agent workflows across different business scenarios.
Perform functional, integration, regression, and end-to-end testing.
Validate prompt workflows, including different user inputs, conversational paths, and expected AI responses.
Test voice interactions for correct workflow execution and response handling.
Create and execute test scenarios covering positive, negative, and edge-case conversations.
Identify opportunities to automate voice-agent and prompt-based testing.
Design and maintain automated test scriptsframeworks for repeatable AI voice workflows.
Validate integrations between the AI voice platform and dependent applicationsservices.
Analyze failures and work closely with development and AI teams to identify defects.
Support continuous improvement of the QA approach as AI voice capabilities evolve.
8 to 10
Role Descriptions: Candidate must have experience in Parloa TestingIVR Testing will be considered for this position.Analyze business and functional requirements for AIvoice bot applications.Prepare test scenarios, test cases, and test data.Perform functional testing of voice and chat conversations.Validate conversational flows, intents, entities, and dialog management.Conduct end-to-end testing across integrated systems and APIs.Perform regression, smoke, and sanity testing for new releases.Verify speech recognition accuracy and response quality.Test multi-language and multi-channel customer interactions.Identify, log, track, and retest defects using defect management tools (JIRAAzure DevOps).Validate integrations with CRM, backend systems, and third-party services.Execute negative, boundary, and usability test cases.Ensure compliance with business, security, and accessibility requirements.Collaborate with Business Analysts, Developers, and Product Owners to resolve issues.Prepare test execution reports and provide release readiness status.Support UAT and production validation activities.
Essential Skills: Analyze business and functional requirements for AIvoice bot applications.Prepare test scenarios, test cases, and test data.Perform functional testing of voice and chat conversations.Validate conversational flows, intents, entities, and dialog management.Conduct end-to-end testing across integrated systems and APIs.Perform regression, smoke, and sanity testing for new releases.Verify speech recognition accuracy and response quality.Test multi-language and multi-channel customer interactions.Identify, log, track, and retest defects using defect management tools (JIRAAzure DevOps).Validate integrations with CRM, backend systems, and third-party services.Execute negative, boundary, and usability test cases.Ensure compliance with business, security, and accessibility requirements.Collaborate with Business Analysts, Developers, and Product Owners to resolve issues.Prepare test execution reports and provide release readiness status.Support UAT and production validation activities.
Desirable Skills:
Keyword:
Skills: Digital : Chatbots Conversational AgentsORACLE SQLAI AgentsManual Testing Processes and ManagementPerformance TestingERP CRM TestingAutomated QA - TestComplete
Experience Required: 6-8
