Senior Product Owner – Voice AI / Contact Center AI

Job Title: Senior Product Owner – Voice AI / Contact Center AI
Location: Remote
Duration: 6+ Months Contract
Experience: 10+ Years
Availability: Immediate need; candidates must be available for quick submission.

Job Summary

We are seeking an experienced Senior Product Owner to lead product discovery, strategy, and delivery for cloud-based voice platforms, Contact Center AI, and conversational AI solutions. The ideal candidate will have strong product ownership experience and hands-on knowledge of Agentic Voice AI, intelligent voice agents, conversation analytics, and voice prompt engineering.

Key Responsibilities

• Lead business discovery and independently translate business requirements into epics, features, user stories, and acceptance criteria.

• Own end-to-end product delivery, including roadmap planning, backlog prioritization, implementation, launch, and continuous optimization.

• Collaborate with business stakeholders, engineering teams, solution architects, and operations to align product goals and delivery.

• Drive the development of AI-powered voice agents and conversational experiences.

• Apply voice intelligence, prompt engineering, intent recognition, conversation analytics, and AI-generated summarization to improve customer interactions.

• Manage product backlogs, define priorities, resolve dependencies, and communicate progress to stakeholders.

• Identify opportunities to improve contact center efficiency, customer experience, and automation through AI capabilities.

Required Qualifications

• 10+ years of relevant Product Owner or Product Management experience.

• Strong experience with cloud-based voice, contact center, conversational AI, or CCaaS platforms.

• Proven ability to lead discovery and translate business needs into actionable product requirements.

• Experience managing product roadmaps, backlogs, epics, user stories, and acceptance criteria.

• Strong cross-functional leadership, communication, and stakeholder management skills.

• Self-driven, comfortable working independently in a remote environment.

Key Differentiators

• Hands-on experience with Agentic Voice AI implementations and AI-driven voice agents.

• Experience with voice prompt engineering and conversational experience optimization.

• Knowledge of conversation analytics, intent recognition, call summarization, and voice intelligence.

• Experience delivering AI-powered contact center solutions in enterprise environments.

Submission Priority: Candidates with direct Voice AI / Agentic AI product ownership experience will be prioritized.