Apprentice Tempo MES

The Role

The candidate will be the frontline partner for Operations—owning day-to-day user support for manufacturing digital systems and implementation of changes and continuous improvements across Moderna’s manufacturing network. You will triage and resolve incidents, coach users on best practices, and keep production running smoothly in a GMP environment. This role will be an ideal opportunity to develop a broad knowledge base in the biopharmaceutical industry as there will be exposure to plasmid, drug substance, and drug product processes in addition to novel individualized therapies. The scope of the role will also cover many layers of manufacturing digital technology enabling which will help develop a broad experience base in process automation and recipe design. Primary systems in scope include Syncade (MES), Apprentice Tempo (MES), Aveva SCADA Platform, DeltaV (automation/PCS), the Aveva PI System, and Wonderware (SCADA / PCS), with collaboration across adjacent shop-floor technologies and data-historian tools. You will also help grow team capability by mentoring junior engineers and fostering a strong support culture.

Here's What You’ll Do

• Serve as the first point of contact for shop-floor users; troubleshoot complex issues, resolve, and document issues for Apprentice Tempo, Syncade, DeltaV, Aveva SCADA Platform, Aveva PI, and BMS.
• Perform structured troubleshooting across application, configuration, and basic infrastructure layers; escalate effectively when needed.
• Coordinate with Operations, Quality, and IT to restore service quickly and minimize production impact.
• Maintain and improve support knowledge (runbooks, KB articles, SOPs) and provide targeted user coaching and quick tips to reduce repeat issues.
• Execute standard change-control activities related to support (e.g., minor configuration updates, record corrections, documentation) in alignment with GxP and data-integrity expectations.
• Monitor system health and alerts; identify patterns and propose corrective and preventive actions (CAPAs) or continuous improvement suggestions.
• Participate in planned maintenance windows for support validation and post-maintenance checks.
• Contribute to compliance activities (deviations, investigations, periodic reviews) from a systems-support perspective.
• Mentor junior team members through shadowing, ticket reviews, and feedback on documentation; support onboarding and skills development to build a resilient frontline support function.

Here’s What You’ll Need (Basic Qualifications)

• Bachelor’s degree in Information Technology, Engineering, or a related field.
• 2-3 years of hands-on experience with Manufacturing Execution Systems
• Clear communication skills, with the ability to convey complex information in an understable manner to various stakeholders.
• Ability to work first, second, or third shifts to support 24/7 operation.
• This position is site-based, requiring you to be at Moderna’s site full-time. This position is not eligible for remote work.
• At Moderna, we are focused on delivering on our mission by enabling talent to thrive. For this role, we are currently unable to offer immigration sponsorship. Candidates must already hold work authorization in US and be able to maintain that status without the need for future sponsorship.

Here’s What You’ll Bring to the Table (Preferred Qualifications)

• Depth in two or more systems: Tempo, Syncade, Aveva SCADA, DeltaV, or BMS, with familiarity in their integrations.
• Experience in MES business processes for electronic batch record execution and a working knowledge of automation systems
• Working understanding of cGMP manufacturing operations, GAMP, and CSV/change-control practices.
• Demonstrated strength in incident triage, root-cause analysis, and clear written documentation.
• Ability to partner effectively with cross-functional stakeholders under time-sensitive conditions.
• Understanding of integrated digital systems and be able to triage issues spanning multiple systems
• Strong customer-service mindset; confident facilitating user training and delivering concise how-to.
• Experience coaching or mentoring junior engineers and contributing to team knowledge-sharing practices.
• Continuous-improvement orientation—experience reducing ticket volume through standardization or automation initiatives.