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Audiocare/ Genesys Cloud CX Architect

Pull Skill Technologies

Remote • Today

Easy Apply

Contract

Depends on Experience

Sr Software Engineer with Sr Software Engineer with Audiocare and Genesys Cloud CX

CompNova

Remote • Today

Easy Apply

Contract

Depends on Experience

Salesforce Technical Architect (Genesys Cloud) - Ex Genesys

I-Link Solutions

Remote • Today

Easy Apply

Contract

Depends on Experience

Salesforce Architect (Genesys)

Innovatix Technology Partners

Remote • 12d ago

Easy Apply

Full-time

85 - 95

Salesforce Technical Architect (Genesys Cloud)

Software Technology Inc

Remote • 13d ago

Easy Apply

Third Party, Contract

Depends on Experience

Genesys Cloud Architect at San Diego CA (Remote)

Excelon Solutions LLC

Remote • Today

Easy Apply

Contract, Third Party

Genesys Cloud Architect

Miratech

Remote or New York, New York • Today

Full-time

Conversational AI Architect with Contact Center & CX

ITSYNTAX INC

Hybrid in Atlanta, Georgia • 4d ago

Easy Apply

Contract, Third Party

70 - 75

Principal Cloud CX Services Architect

NTT DATA, Inc.

Michigan • Today

Full-time

Genesys Cloud CX Engineer

Cardinal Health

No location provided • Today

Full-time

USD 94,900.00 - 135,600.00 per year

Genesys Cloud Developer/AWS Connect Developer

Orpine.com

Remote • Yesterday

Easy Apply

Contract

Depends on Experience

Remote Genesys Cloud

SR Talent Solution Inc

Remote • Today

Easy Apply

Contract

Depends on Experience

Genesys Architect

MK Software Solutions Inc

Hartford, Connecticut • Today

Easy Apply

Contract

$40 - $42

Genesys Contact Center/CX

CDW Amplified Services

Illinois • Today

Contract

Depends on Experience

Engineering Manager - Genesys Cloud

Capital Group

San Antonio, Texas • Yesterday

Full-time

USD 179,273.00 - 286,837.00 per year

Genesys Cloud Architect

Miratech

Remote or Philadelphia, Pennsylvania • Today

Full-time

Genesys Cloud Architect

Miratech

Remote or Arizona City, Arizona • Today

Full-time

Genesys Cloud Architect

Miratech

Remote or Texas City, Texas • Today

Full-time

Google Cloud Platform/ CCAI GECX/ Cloud Centric Architect

Aptino

Remote • Yesterday

Easy Apply

Third Party, Contract

Depends on Experience

Cloud Architect

Tryfacta

Remote • Today

Easy Apply

Third Party, Contract

$85 - $90

Cloud Architect

Infojini

San Francisco, California • Today

Easy Apply

Contract

Depends on Experience

Cloud Architect ()

Business Technology Integrators

Washington, District of Columbia • Today

Full-time

OCI Cloud Architect (Hybrid in New York)

SANS

Hybrid in New York, New York • 22d ago

Easy Apply

Contract

Depends on Experience

Azure Cloud Architect

Mitchell Martin, Inc.

Hybrid in Plano, Texas • 19d ago

Easy Apply

Contract, Third Party

$1 - $1

Cloud Platform Architect 6441935

Accenture LLP

Charlotte, North Carolina • Today

Full-time

USD 70.00 - 80.00 per hour

Google Cloud Platform Cloud Architect - HBITS-08-14962

GreyCell Labs, Inc

Albany, New York • 29d ago

Easy Apply

Contract, Third Party

Depends on Experience

Principal Cloud Architect

CVS Health

Remote or Colorado • Today

Full-time

USD 144,200.00 - 288,400.00 per year

AI Cloud Expert Architect

GDH

Remote • 4d ago

Easy Apply

Full-time

Depends on Experience

Cloud Architect

Motion Recruitment Partners, LLC

Wakefield, Massachusetts • Today

Easy Apply

Contract

$70 - $90

Cloud Platform Architect

Innova Solutions, Inc

Chandler, Arizona • 8d ago

Easy Apply

Contract

Depends on Experience

Job Details

Skills

Genesys Cloud
Contact Center
APIs/Integration
Identity and Security
Networking
Operations
audiocare

Summary

Role: Audiocare/ Genesys Cloud CX Architect

Location: Remote 4 positions open

Duration: 12 months

This role is for a SME/Tier IV level to design and configure an Audiocare Solution for Genesys Cloud Contact Center (CX). Strong candidates will also have expertise as an AI technical SME for Genesys Cloud architecture and APIs, partner with business and IT stakeholders to deliver new capabilities, and ensure the platform is secure, stable, scalable, and cost-effective.

Qty: 4 SME/Tier IV level
Location: Remote, normal business days/hours unless otherwise directed
Duration: At least 12 months

Key Responsibilities

Demonstrate architectural design and configuration subject matter expertise with Audiocare solution for Genesys Cloud CC (CX).
Lead solution architecture and technical design for Genesys Cloud features (voice, digital, IVR, routing, integrations, and reporting).
Configure and optimize Genesys Cloud components, including Architect flows, queues, skills, routing, ACD, callbacks, and campaign/contact list features (as applicable).
Design, build, and maintain integrations using Genesys Cloud APIs (REST), SDKs, webhooks, and event streams (e.g., notifications/WebSocket), including custom middleware when needed.
Implement SSO and identity integrations (SAML/OIDC), user provisioning, role-based access control, and security best practices.
Partner with network/telecom teams on SIP/telephony connectivity (e.g., BYOC Cloud/Prem), carrier coordination, numbering, call quality, and troubleshooting.
Support Workforce Engagement Management capabilities (WFM/QM) where in scope: forecasting/scheduling, recordings, evaluations, and policies.
Develop and maintain operational runbooks, monitoring/alerting, capacity planning, change management, and incident/problem management processes.
Drive platform reliability and performance (e.g., root-cause analysis, defect remediation, and continuous improvement).
Collaborate with application teams on CRM and case management integrations (e.g., Salesforce, ServiceNow, Dynamics, or custom systems).
Enable reporting and analytics by configuring and consuming Genesys Cloud reporting, conversation details, and data extracts; support BI integrations as needed.
Provide technical leadership, standards, and mentorship to engineers/administrators.
Review designs and ensure adherence to enterprise architecture.
Coordinate with vendors/partners and Genesys Support for escalations.
Manage upgrades, feature releases, and release notes impact assessments.

Required Skills

General Abilities

Strong stakeholder management and consultative approach
Comfort in leading technical discussions and workshops
Ability to prioritize work across multiple initiatives while maintaining operational stability
Clear documentation habits and ability to communicate complex technical topics to non-technical audiences
Excellent communication skills and ability to translate business requirements into technical solutions
Mentorship mindset and willingness to establish standards, patterns, and reusable components

General Technical Skills

Experience supporting production systems in an on-call/after-hours rotation
Strong incident response and root-cause analysis skills
Proven ability to create technical designs, architecture diagrams, and implementation plans for enterprise-scale deployments

Specific Technical Skills

Genesys Cloud: Architect, Admin, Routing/ACD, Trunks/Telephony, Users/Roles, Analytics/Reporting
APIs/Integration: REST, OAuth 2.0, webhooks/event streams, JSON, Postman, API error handling, and resiliency patterns
Identity and Security: SSO (SAML/OIDC), RBAC, secrets management concepts, audit/compliance awareness
Networking/Telephony: SIP, SBC, QoS, firewall basics, troubleshooting with logs and packet-level concepts
Operations: monitoring/alerting, incident triage, RCA, documentation/runbooks, change management
At least five ( 5) years of contact center engineering experience, including at least three ( 3) years hands-on with Genesys Cloud (CX) in production environments
Genesys Cloud certifications:

Current/active or demonstrable equivalent expertise
Ability to attain/maintain certification as required

Strong experience designing and implementing solutions using Genesys Cloud APIs, integrations, and automation (REST APIs, OAuth, webhooks/eventing)
Experience with contact center telephony concepts (e.g., SIP, RTP, SBCs, carrier services, call quality metrics, troubleshooting)
Working knowledge of cloud and security fundamentals (identity/SSO, least privilege, audit logging, data protection)

AWS Platform Expertise

AWS Solutions Architect level knowledge (Associate minimum; Professional preferred)
Core compute/storage: EC2, Lambda, S3, ECS/EKS (if containerized workloads are in scope)
Networking: VPC design, Transit Gateway, Direct Connect, Site-to-Site VPN, security groups/NACLs, Route 53
Streaming/data services: Kinesis Data Streams, Kinesis Firehose (for call/event data pipelines from Genesys)
API Gateway (REST and/or WebSocket APIs), including throttling, usage plans, and request/response transformation
IAM policy design (roles, resource-based policies, cross-account access) directly relevant given the deny-policy issue you hit
Certificate management: ACM (AWS Certificate Manager), mutual TLS (mTLS) configuration for API Gateway and Lambda, private CA if applicable
CloudWatch, CloudTrail, X-Ray for observability/troubleshooting distributed integrations
Infrastructure as Code: CloudFormation or Terraform (Terraform is increasingly the industry default for multi-account AWS environments)

Programming/Development

Python (strong) Lambda functions, data transformation, API clients/servers
JavaScript/Node.js Lambda functions, potentially frontend/widget integrations custom UI components
RESTful API design and consumption (OpenAPI/Swagger spec experience a plus)
SOAP/XML integration experience WSDL interpretation, XML parsing/transformation
Experience with API authentication patterns: OAuth 2.0, API keys, mTLS client certificates

Integration & Architecture Experience

Designing and building middleware/integration layers between SaaS platforms and internal enterprise systems
Event-driven architecture patterns, queues, event buses SQS/SNS/EventBridge experience relevant)
Experience translating between REST and SOAP paradigms
API gateway patterns for legacy system integration
Data transformation/mapping between disparate schemas (contact center data models vs. internal system data models)

Desired Skills

Experience with Genesys Cloud digital channels (chat, email, messaging), bot/virtual agent integrations, and journey/engagement capabilities
Experience with Genesys Cloud WEM (WFM/QM), recording policies, screen recording, evaluation workflows, and compliance requirements
CRM integration experience (Salesforce, ServiceNow, Dynamics) including CTI/embedded clients and screen pop strategies
Programming/scripting experience (e.g., JavaScript/TypeScript, Python, C#) and familiarity with CI/CD and infrastructure-as-code concepts
Experience with monitoring/observability tooling and building operational dashboards

ITIL 4 Foundation (or equivalent) and experience working within formal change/incident/problem management processes
Thanks Nick Arthur-Nizam 551-272-o1947

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90922281
Position Id: 9097906
Posted 11 hours ago

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Nick Arthur

Recruiter @ Pull Skill Technologies

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Hi, Job Title: Sr Software Engineer with Audiocare and Genesys Cloud CX Work Location: remote Duration: 12 months + General Technical Skills:- Experience supporting production systems in an on-call/after-hours rotation Strong incident response and root-cause analysis skills Proven ability to create technical designs, architecture diagrams, and implementation plans for enterprise-scale deployments Specific Technical Skills Genesys Cloud: Architect, Admin, Routing/ACD, Trunks/Telephony, Use

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Genesys Cloud Architect at San Diego CA (Remote)

Remote

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Today

Title : Genesys Cloud Architect Location : San Diego CA(Remote) (10+ Year Experience) Key Responsibilities Architecture & Design: Design end-to-end contact center solutions on Genesys Cloud, ensuring high availability, global scalability, and fault tolerance. SCV & CRM Integration: Lead advanced integrations between Genesys Cloud and CRM environments, specifically Salesforce Service Cloud Voice (SCV), leveraging telephony toolkits, APIs, and event-driven architectures. AI & Automation: Impleme

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Remote Genesys Cloud

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Title: Remote BOT Development Engineer-W2 Must be able to obtain a Public Trust Duration: 6 months/contract This role is for a SME/Tier IV level to design and configure a Solution for Genesys Cloud Contact Center (CX). Strong candidates will also have expertise as an AI technical SME for Genesys Cloud architecture and APIs, partner with business and IT stakeholders to deliver new capabilities, and ensure the platform is secure, stable, scalable, and cost-effective. Top 3-5 Technical Skills: Gene

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Genesys Cloud Developer/AWS Connect Developer

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Job Title: Genesys Cloud Developer Location: Remote Job Duration: Long-term Job Description: Develop, configure, and customize Genesys Cloud CX solutions.Support migration to Genesys Cloud, including assessment, configuration, testing, and deployment.Integrate Genesys Cloud with APIs, CRM, and other enterprise systems.Build and maintain IVR, routing, workflows, and contact center integrations.Troubleshoot issues and optimize Genesys Cloud performance.Collaborate with business, product, engineer

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Depends on Experience